Please realize that we don't have access to your instance, so we can't check on any data or config. Answers can range from 'this is a huge bug and ServiceNow should fix it' to 'there is no data, so why do you expect anything else'.
You need to provide more information when you ask questions with 'why does something show this'.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
