About ServiceNow License

[KrushnakumaT]

What are the most effective strategies and best practices organizations can implement within their ServiceNow instance to optimize license usage and reduce overall licensing costs, without compromising platform performance or user experience?
Thanks in Advanced!

[Sarthak Kashyap]

Hi @KrushnakumaT ,

I found some links exactly same issue as yours

https://www.servicenow.com/community/sysadmin-forum/need-ideas-on-how-to-reduce-licensing-fees-for-a...

https://www.servicenow.com/community/sam-forum/optimize-servicenow-licensing/m-p/2595717

https://www.servicenow.com/community/servicenow-ai-platform-forum/servicenow-licenses-fundamentals/m...

Please mark my answer correct and helpful if this works for you

Thanks and Regards,
Sarthak

[kaushal_snow]

@KrushnakumaT ,

To optimise license usage and reduce costs without hurting platform performance or user experience, start by analyzing actual user behaviour....pull reports showing who logs in, what modules they use and when they haven’t been active for 90 to 180 days, then reclaim licences for those inactive or under utilised users.......

Next, implement ongoing governance by checking quarterly or bi annual reviews of licence allocation, role assignments..... 

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[Simon Hendery]

Hi @kaushal_snow - you've obviously pulled your reply from some GenAI tool. Some of what you've posted is good advise, but some of it is garbage in the context of real world ServiceNow contracts.

[prerna_sh]

Hi @KrushnakumaT 

Please go through this:
https://www.servicenow.com/community/in-other-news/understanding-servicenow-licensing-model/ba-p/331...

It's "Recommendations & Best-practices, and License Management and Optimization" Section.
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Thanks,
Prerna