Adding KB articles to an update set

dladydi
Tera Expert

I have created 27 KB articles and thought they were being added into my current update set in our test instance. However, when I was done and set the update set state to "Completed", there was not one single article in the set. Can KB articles not be added into an update set the way other changes are?

1 ACCEPTED SOLUTION

Yamlet8
Giga Expert

apparently they aren't captured in update sets. you could try this import articles, article I came across. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0830666

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1 REPLY 1

Yamlet8
Giga Expert

apparently they aren't captured in update sets. you could try this import articles, article I came across. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0830666