ADO Expert, ServiceNow Newcomer: Go Broad or Deep for an Implementation?

[wilson1617]

Hello Community,

I'm new to the ServiceNow ecosystem and just earned my "Welcome to ServiceNow" micro-certification. I'm excited to continue the journey toward the CSA.

My background is in agile project management, where I've focused on using Azure DevOps (ADO) to standardize processes and enhance delivery visibility. My company is now preparing for a ServiceNow implementation, and my goal is to return from a leave of absence ready to help bridge the gap between our current ADO environment and our future on ServiceNow.

With that context, I would greatly appreciate this community's strategic advice:

After the CSA, what is the most effective learning path for someone in my position? Should I:

1. Go Broad to understand the full scope of the platform and how various modules connect?
2. Go Deep into the ServiceNow applications that are analogous to my ADO expertise, such as Strategic Portfolio Management (SPM) and Agile Development?

Thank you for sharing your wisdom. I'm eager to learn how to best leverage my process management background in this new environment.

[kaushal_snow]

Hi @wilson1617 ,

I’d suggest you first build broad foundational knowledge across the platform (admin, data model, flows, integrations, UX, Now Assist and others) so you understand how everything fits together......and then move deep into Strategic Portfolio Management + Agile Development in ServiceNow because those will map most directly to what you already know and where your company will likely need your help bridging ADO > ServiceNow

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[Bhuvan]

@wilson1617 

Go through ServiceNow fundamentals on-demand course and get certified in ServiceNow CSA.

https://learning.servicenow.com/lxp/en/now-platform/certified-system-administrator-csa-learning-path...

After that, you can go through scripting and development concepts as it would help you with any ServiceNow modules that you would be working in future,

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich

https://developer.servicenow.com/dev.do#!/learn/courses/zurich/app_store_learnv2_scripting_zurich_sc...

Make use of your PDI to full extent to practice what you learn as hands-on would be the most essential part of your learning phase

https://developer.servicenow.com/dev.do#!/guides/zurich/developer-program/pdi-guide/personal-develop...

Register with ServiceNow University and go through course contents.

https://learning.servicenow.com/

Given your background in Azure Dev Ops and Agile Development, as you already know Strategic Portfolio Management would be the best module for your expertise after completing CSA and Scripting fundamentals. There is a very good demand for SPM module in  the market and I am sure given your background, it will be easy for you to self-learn and practice.

https://learning.servicenow.com/lxp/en/strategic-portfolio-management/project-portfolio-management-p...

https://learning.servicenow.com/lxp/en?id=learning_course_prev&course_id=617f9afd936052d056aeb94c5cb...

If you need any help, you can post in communities and experts can guide you. There are lots of YouTube videos available depending on your topic of interest and thousands of useful blogs available in ServiceNow communities. You can search in communities and YouTube and follow what suits your learning style the best.

Congratulations on your ServiceNow journey !

If this helped to answer your query, please mark it helpful & accept the solution. As per community guidelines, you can accept more than one answer as accepted solution.

Thanks,

Bhuvan