After Clone Dev instance url redirects to incorrect url and doesn't open

[Gemma4]

Hi Everyone,

After I performed a clone from Prod to Dev, our dev instance redirects to the following urls and will continue in a loop 

This is the url used that has always worked and currently does not.

https://company.service-now.com

Below are the urls that continue to attempt to try to redirect

https://companydev.service-now.com/sp/?id=landing

https://companynavihealthdev.service-now.com/auth_redirect.do?sysparm_stack=no&sysparm_url=logout_su...

https://companydev.service-now.com/logout_success.do

Below is the only url I can use to access dev instance 

https://companydev.service-now.com/login.do

Has anyone experiences this after a clone? 

Thanks

Gemma

[Karan Chhabra6]

@Gemma4 , please go through this KB article, it might help : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0824594

Thanks,
Karan

[Gemma4]

Hi @Karan Chhabra6 

I think that property is regarding the Service portal page and our portal page opens and doesn't have an issue. It is the login page for the platform that admins access that the redirect/looping  is happening with. 

[Karan Chhabra6]

@Gemma4  make sure that the "glide.security.url.whitelist' property's value is not empty

[Gemma4]

@Karan Chhabra6 

I reviewed the following article below and added the value below to the property with no luck. 

https://idp.ssocircle.com:443/sso,https://idp2

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0621688