SysAdmin forum
NEW area for SysAdmin to gather and discuss best practices and how-to's
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Flow Designer Approval Set

I created a flow for my new catalog item which requires 2 level of group approval.I used Approval set instead of Approval to the Approval Field. During testing, it only requires once approver. But when I activate it and add to my catalog item, the ap...

MerzaLyn_1-1745983262440.png MerzaLyn_2-1745983348336.png MerzaLyn_3-1745983397908.png MerzaLyn_4-1745983555711.png
Merza Lyn by Mega Guru
  • 405 Views
  • 4 replies
  • 0 helpfuls

State field not updating HR Template

I created an HR template on the employee relations table.  When I (admin)  create a case, all the fields populate from the template.  When I impersonate a non-admin user and create a case, the "State" field does not update, it stays in "Draft" status...

triley88 by Tera Contributor
  • 234 Views
  • 1 replies
  • 0 helpfuls

How to create Customer Service portal & Dashboard

Hi Team,  I am reaching out to seek guidance on how to create a customer service portal and dashboard in ServiceNow. Specifically, I would like to understand the best practices for designing the user interface, implementing features for customer inte...

SomnathR by Mega Expert
  • 792 Views
  • 1 replies
  • 0 helpfuls

Resolved! How can I create relationship to show approvers on task level

 I am trying to show approvers for the REQ and RITM on Task level so the resolvers don't have to go to the REQ or RITM to view the approvers.I tried to create Relationship in system definition but it didn't work. still showing no approvers on Task "A...

SN2024 by Tera Contributor
  • 892 Views
  • 5 replies
  • 2 helpfuls

Resolved! About excluding clones from rotation tables

I would like to clone an instance.The table I want to set as an excluded table is using table rotation.If rotation tables with table names from 0000 to 0006 exist, do I need to set all of them as excluded tables?

bonsai by Mega Sage
  • 325 Views
  • 1 replies
  • 1 helpfuls

Resolved! Calendar of Releases & Patches

Looking through information on when Version releases are scheduled, but also looking to confirm or add to intel on any calendar or schedule for patches and any other updates.  Does an article or resource exist?

SteveW_MSU by Tera Contributor
  • 870 Views
  • 4 replies
  • 1 helpfuls

Resolved! My workflow is not creating a catalog task

I am new to ServiceNow and was going through ServiceNow Administration Fundamentals On Demand (Xanadu) - Module 5 - Configure Self Service - Workflow Automation lesson - lab 5.3.1, I was instructed to trigger a flow on a catalog item and change the s...

YashwanthM by Tera Contributor
  • 456 Views
  • 1 replies
  • 1 helpfuls

ServiceNow Data Lake Integration

Hello,Can you please provide suggestion on how to integrate ServiceNow with Data Lake. We would like to move Servicenow Incident, Request, Change and Problem data into the Data Lake that resides on the Google platform. We would like an automated conn...

Mike87 by Tera Contributor
  • 1127 Views
  • 1 replies
  • 0 helpfuls

Resolved! Change browser tab title on security incident form

Hi, I am currently making some changes to Security incident (SI) table and one of which is to change the browser tab title when viewing an existing security incident record. Currently, the title is <SI number> | Security Incident | ServiceNow, e.g. S...

kushaltm_0-1745847390913.png
kushaltm by Tera Contributor
  • 374 Views
  • 2 replies
  • 1 helpfuls

Resolved! Inquiry Risk Management

In our instance, when Risk assessment is completed the Risk state is automatically update to Respond.I am trying to look for business rules for this, but I cannot find any rules for this.Because we receive a requirement that when Risk assessment is c...

Merza Lyn by Mega Guru
  • 323 Views
  • 1 replies
  • 0 helpfuls