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NEW area for SysAdmin to gather and discuss best practices and how-to's
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Resolved! System Administrator

Hello,I am very interested on the System Administrator role. My business is soon to adopt ServiceNow. I am currently on a Support Specialist role. Is there any tips or lessons the community can share regarding being a System Administrator? Thank you ...

LucasAlves by Tera Contributor
  • 1080 Views
  • 4 replies
  • 3 helpfuls

Best Practice - Deletion of Demo data

Hello community. What is the current Best Practice regarding deletion of Demo Data? I started ServiceNow in 2011 so at the time, I created a script to delete as much as possible but that was simple as ServiceNow was at the time limited to ITSM.Then I...

Resolved! PDI is Offline

In my developer portal i am not able to access my PDI, and encountering privacy error. https://dev319504.service-now.com/login.do

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yuvalakshmi by Tera Contributor
  • 845 Views
  • 4 replies
  • 1 helpfuls

What is enterprise software development?

Enterprise software development is a critical component of today's corporate operations. It refers to the creation of software applications tailored specifically to the needs of huge organizations. Increased efficiency and greater communication are t...

Resolved! Manually cancelling a ritm results in a incorrect RITM state

I have built a number of catalog items that will end up in a timer waiting for a future date.  One of these as an example is a temporary network access for a vendor.  We will create a task to provision the access then it will proceed to a wait timer ...

ChrisWing by Mega Guru
  • 1699 Views
  • 6 replies
  • 1 helpfuls

MY PDI IS OFFLINE

 PDI IS NOT WORKING IN MY DEVELOPER PORTAL BUT WORKING GOOD IN LEARNING UNIVERSITY. THE ERROR I AM ENCOUNTERING IS "PRIVACY ERROR"

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Resolved! SNPI - LDAP SERVER SETUP

Hello everyone! I'm doing the course ServiceNow Platform Implementation On demand.I'm doing the exercise  "SNPI - LDAP Server Setup", but I have received the error message when configure the following options for LDAP: RDN: ou=CloudDimensionsDevQuery...

MiriamLC by Kilo Expert
  • 2712 Views
  • 5 replies
  • 7 helpfuls

Resolved! Do you know how long [import_log] is stored?

The [import_log] table was not defined with table rotation or [sys_auto_flush].However, this table data appears to have been deleted.What process caused the data to disappear?

bonsai by Mega Sage
  • 1097 Views
  • 5 replies
  • 0 helpfuls

Using Fiscal year in reports

How can I incorporate correct Fiscal year start/end dates in reporting?  I've created and validated a fiscal year.  It looks fine.  But when I go into the report builder and then ask to display by quarter, all my records show Q1 as January.   Where d...

Hi everyone

how to write operation in ACL, only 5 fields write one specific role. remaining fields read only. 

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varunkumarv by Giga Contributor
  • 529 Views
  • 3 replies
  • 1 helpfuls