After cloning

[karthik65]

Hi,

After Cloning and Upgrade our Service portal QA instance Onclicking the categories widget it redirects to Prod instance for the respective category and Dev also redirects to Prod instance.

Let me knew the URL issue on this,

[jonsan09]

You can try checking the 'instance_name' system property and making sure its not set to your Production instance name in your subprod instances.

[Bert_c1]

Hi,

You need to add a Data Preserver in the source instance, before cloning.

Clone data-preservation

[Mark Roethof]

Hi there,

With categories widget exactly do you mean? Asking because I don't recall this being an issue with the out-of-the-box widgets. Was the widget perhaps cloned and edited at your company? Looking into the code, does it contain specific hardcoded URLs, or perhaps calling a system property which was not preserved with the clone / overwritten with the clone?

[karthik65]

@Mark Roethof I think we did not preserve it , but i could see the widget is not a OOB. And 'instance_name' system property is with correct instance name @jonsan09 . I could not find any url or system properties in the Code. Please help me in Expedite it.