Assessment Simulator Task 3 - Create and Comment on a Record - Failed

azhar247
Kilo Contributor

‎05-12-2025 01:38 AM

Incident is created and comment was added but still its shows "Did you add and post a comment?"

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎05-12-2025 01:56 AM

Hi @azhar247 

Sometimes it's an instance issue, not a data issue. Please make sure you're testing with the correct user by impersonating. Try adding a comment in 1 or 2 incidents and test again.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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ugutha
Tera Contributor

‎05-12-2025 02:04 AM

Hi Azhar,

 

Did you created incident using impersonation? did it meet the criteria as per the task description?

If you are still facing the issue, create a case with ServiceNow.

Help Center - ServiceNow University

If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

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