Assessment Simulator Task 3 - Create and Comment on a Record

[PrashantP536658]

Need help to validate, trying from past 1 hours, getting an error 'Did you add and post a comment?'

[GlideFather · Accepted solution]

@PrashantP536658 

share this and I will be able to help you

[mmanneru]

Hi @PrashantP536658 

I found this, cancel the incident you created that you added a work notes and comment both, create a new incident again with same information filled and before submit there is a Comment tab on bottom update the comment and submit - Now you can validate the task and I'm sure it will be successful this time. 

[mmanneru]

Hi @PrashantP536658 

Cancel the Incident and create a new Incident and fill the same information (Don't copy Incident) before submit to create a incident add comments on comments section in bottom and then submit (Don't add in work notes). This will resolve the validation and successful. 

[RanchaniR]

Did you add and post a comment

[Nadir Abbas]

Make sure you have created incident for Adela, not system administrator. if caller field was system administrator then delete the incident and create again with caller Adela

[KalaiselvanS]