Assessment Simulator Task 3 - Create and Comment on a Record

[SandraC39359048]

not  sure how to move on from this task.

I first created a task and added a comment and a work note. 

I then resolved this incident so I could start again.

In my second attempt, I populated the fields and added a comment. I still can't validate the task.

[Tanushree Maiti]

Hi @SandraC39359048 ,

• Impersonated by  Platform User

• From Favorite 'My Incidents' then click on New button
• Fill the form with below
• Subcategory: Email
• Channel : Phone
• Category : Inquiry / Help
• Impact: 2 – Medium
• Urgency: 2 – Medium
• Assignment group: Software
• Short description: Intermittent email access 
• Description: The department is experiencing intermittent email access. Please help!
• Post a comment to the incident: The software group is investigating similar incidents and will respond when they have a resolution.
• Click on Submit 

Refer: https://www.youtube.com/watch?v=AgqQ-LWodxQ

https://www.youtube.com/watch?v=PFmFFaqaoxc

https://www.youtube.com/watch?v=P0WnIkoM0PM

[SandraC39359048]

still not working

[SandraC39359048]

how can I delete this record so I can start again?

[Tanushree Maiti]

Hi @SandraC39359048 

You can not delete .

You can validate the steps again. (which is not needed remove it and add it again)

So that output should be as expected in tasks instruction.

Note: You can release the lab instance and request for new-> that is not recommended as you have to start from the begining.

So just give some time and validate one by one steps. It would be done.

Good Luck!