Assessment Simulator Task 3 - Create and Comment on a Record

[PrashantP536658]

Need help to validate, trying from past 1 hours, getting an error 'Did you add and post a comment?'

[GlideFather · Accepted solution]

@PrashantP536658 

share this and I will be able to help you

[Mrunal_K]

Hi, I faced the same issue. Here's what worked for me:

Initially, I tried creating a new incident, saving it, and then posting a comment but that didn’t work. After some trial and error, I found a reliable workaround:

1. Create the incident and submit it immediately (don’t just save it).
2. Once the incident is submitted, reopen it.
3. Then, post the customer-visible comment.

Also, there's no need to delete any previously created incidents used for validation.

This method worked perfectly for me. Hope it helps others facing the same issue!

Thanks!

[ajaygaralap]

Hope you did all tasks finally

[FatmaElzhrM]

because you should be system administrator not impersonate to another user , try with system administrator it will work well