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Authentication to remote instance failed on PROD after turning on MFA setup

Jatinder_singh
Tera Contributor

‎01-26-2023 09:55 AM

Hi,

 

I just turned on MFA on QA and tried to migrate source changes to PROD and got this error message " Authentication to remote instance failed. The error reported was "Method failed: (https://qa.service-now.com/sys_update_set.do?SOAP&displayvalue=all&redirectSupported=true)HTTP/1.1 401 Unauthorized with code: 401". Check saved username and password." 

 

Both instances have the same security patches. MFA is not on PROD it is only in QA. If I turned it off on QA there been no issue to update sources. 

 

Thanks

 

 

 

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10 REPLIES 10

BussuVamshi
Giga Contributor
In response to brian_rowland

‎06-22-2026 08:04 AM

Hi @brian_rowland ,
My issue got fixed by changing the user type from Human to Machine as recommended with MFA kept enabled.

Thanks for your solution.

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