Auto creation of change tasks

[Yogesh Bhola]

HI need suggestion i have a requirement to when a normal/routine change is created all sub task will get created and assigned to required groups

[andrewtyerm]

Hi Dan,

You mention to:

...with the one caveat that to use the template with tasks generated, you have to access it via the left navigation. 

Be interested to see a screen shot or two to see what you are referring to as left navigation?

Cheers

[Dr Atul - LNG]

Hi Yogesh,

When --- it depends on your business requeirement. Best pratice say as soon as change get created task created and assigned to groups to do this

- Use flow designer and create task

- Use task template but it is one time activity and use can create task on run time with help of templates. 

- For standard change use template mapping easy to do actually.

Happy to connect further for discussion.

Mark my solution helpful , if it serve the purpose.

[Yogesh Bhola]

mapped the template but its not working found below workarround but we can not create a separate module

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0598164

[Mary35]

Atul,  so you are saying the task should be generated with the creation of the Change Record. Not after the approvals states? 

Is that the best practice? 

[Dr Atul - LNG]

Yes @Mary35 , it is best practice. Because if the task gets created at the time of change creation it gives ample time to requestor or implementor both so it is recommended.