Automatically assign Assignment group and Assigned to fields

[Fromsee Genene]

How to Automatically assign Assignment groups and Assigned to fields using AWA before the assigned accepts the inbox chat.

[Aman Kumar S · Accepted solution]

Auto-assign handling
Specify if agents can automatically accept work items without selecting Accept or Reject.

• Enable auto-assign work item: select this check box if agents can automatically accept work items without selecting Accept or Reject.
• Display options: Inbox card or Inboxcard and Workspace tab

For more details refer to below link:

https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/administer/advanced-work-ass...

[Fromsee Genene]

@Aman Kumar S 

Thank you sir, But where I can enable auto-assign work item?

[Aman Kumar S]

Using "Allow agents to reject" field.

Feel free to mark helpful, if it helps

[Fromsee Genene]

@Aman Kumar S  I am sorry It didn't work, could you give me more info please?