Autopopulate short description and description from Service catalog to Request table.

[Riri]

I want to auto-populate short description and description from Service Catalog page with maintain items to add some fields. So as you know, after submitting the request from service catalog page, first request is created and in that request, request item is created. So the thing is short description and description are getting populated but in request item form and not in request form. So there is a requirement to auto-populate short description and description in request page. How can we possibly achieve that?

[Anurag Tripathi]

Hi

You can write a BR that runs when RITM is inserted (Condition: catalog item is the one in question) and in the script you can Glide to Parent Reqyuest and update its short description same as RITM(current)

[KB18]

Dear @Riri 

Please see the below screen shot to update the short description and description in REQ from RITM.