Bulk Change Requests

[DanielOG]

Hi - We have teams that are required to open a large amount of Change Requests on a daily basis. They are similar in nature in terms of start time and affected CI, just the impacted CIs (servers) change. So one Application could have 200 servers, they need to be rebooted overnight. One server would be Impacted CI, and the Application would be Affected CI.

What is an easy solution to give these teams quality of life and not have to open 200 changes manually? Maybe an offering, where you add 200 servers to impacted CI, and the application as Affected CI, and the start and end time, description, etc, and submitting yields 200 change requests. This is on an ongoing basis.

[cczernia]

You could use a scheduled job to create the change requests.

https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/reference-page...

[Dr Atul G- LNG]

Hi @DanielOG 

I am not sure 100%, but you can try to change Model or change the template and schedule them via the schedule job as per below link shared by CCzernia.

Please mark my answer helpful / solution accepted if it serves the purpose.

Regards

Atul G

[Marik1]

@DanielOG Did you ever get an answer for this or find a solution?  I have a similar issue with large decommission changes.

[DanielOG]

Immediately after this I was put on another assignment/role, so I left it. I never tried any of the suggestions above.