Business Rule Action set field value not working

Vengeful · ‎11-09-2023

We receive a requirement in Change Request that during creation of CR if the user select SAP-AMK in Subcategory 1 the COE must to auto-populate to SAP.

I created a BR see screenshot

When to run

Actions

When I tried it, it's not working

Ankur Bawiskar · ‎11-10-2023

@Vengeful

to see it happen real-time you need to use 2 onChange client scripts 1 on Subcategory1 and 1 for type field

I would recommend using business rule rather than use 2 onChange scripts

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Kavita_Bhojane · ‎11-13-2023

Hi @Vengeful,

Try using on change client script on SubCategory 1 :

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

if (isLoading || newValue === '') {

return;

}

//Type appropriate comment here, and begin script below

if(newValue == "SAP-AMK"){

g_form.setValue("coe", "SAP");

}

else{

g_form.setValue("coe", "");

}

Screenshot 2023-11-14 at 11.08.40 AM.png

Use Field Name as "SubCategory 1" in the above client script

Please mark my answer helpful and correct if you find it useful.

Thanks,

Kavita Bhojane

View solution in original post

GlideFather · ‎11-10-2023

Try to uncheck the Advanced field, it adds the scripting option and perhaps it is in contradiction.

or try to set the value via script when Advanced is set to true...

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GlideFather · ‎11-10-2023

And also, now I can see that your business rule is Before, so change it to After or Async. That should help. Because Before it is evaluated it does not have the desired value from the trigger condition.

———
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Clara Lemos · ‎11-10-2023

Hi @Vengeful ,

Did you save the form ?

If that helps please mark my answer as correct / helpful!
And if further help is needed please let me know

Cheers

Vengeful · ‎11-10-2023

@Clara Lemos
If save or submit the form it will take effec, but the requirement is during creation, if they select the Subcategory 1 to SAP-AMK to COE should be populated before submit or save the CR.