Can I access "servicenow support tickets" in my instance and display them in a dashboard?

rskiles · ‎12-06-2023

Hey guys,

I'm trying to find a way to track everything in one spot (stories, tasks...etc.).

Is there a way to pull ServiceNow Support tickets from the Support portal into my instance?

Thank you,

Randy

Dr Atul G- LNG · ‎12-06-2023

Hi @rskiles

ServiceNow support ticket - On HI portal? and you want to show them in your servicenow instance?

Answer is No , both are 2 different systems.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎12-06-2023

Hi @rskiles

ServiceNow support ticket - On HI portal? and you want to show them in your servicenow instance?

Answer is No , both are 2 different systems.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

rskiles · ‎12-06-2023

Thanks Atul,

I was hoping there would be a plugin for the HI portal, but oh well. 🙂

Thank you,

Randy

Dr Atul G- LNG · ‎12-06-2023

No mate, it s 2 different system.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************