Can I access "servicenow support tickets" in my instance and display them in a dashboard?

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rskiles
Tera Contributor

‎12-06-2023 07:20 AM - edited ‎12-06-2023 07:23 AM

Hey guys,

 

I'm trying to find a way to track everything in one spot (stories, tasks...etc.). 

Is there a way to pull ServiceNow Support tickets from the Support portal into my instance?

 

Thank you,

 

Randy

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Dr Atul G- LNG
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Tera Patron

‎12-06-2023 07:25 AM

Hi @rskiles 

 

ServiceNow support ticket - On HI portal? and you want to show them in your servicenow instance?

 

Answer is No , both are 2 different systems. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-06-2023 07:25 AM

Hi @rskiles 

 

ServiceNow support ticket - On HI portal? and you want to show them in your servicenow instance?

 

Answer is No , both are 2 different systems. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

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rskiles
Tera Contributor
In response to Dr Atul G- LNG

‎12-06-2023 07:30 AM

Thanks Atul,

 

I was hoping there would be a plugin for the HI portal, but oh well. 🙂

 

Thank you,

 

Randy 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to rskiles

‎12-06-2023 07:37 AM

No mate, it s 2 different system. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
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