Backup/Export custom group with favorites - ServiceNow

Misafir99 · ‎12-06-2023

Hi,

Is there any way to export/import the custom groups where the favorites are grouped in ServiceNow?

Greetings,

Misafir

Dr Atul G- LNG · ‎12-06-2023

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sys_ui_bookmark_list.do%3Fsysparm_query%3D%26sysparm_first_row%3D1%26sysparm_view%3D

Give a try here:

Adding a link as a favorite provides a user quick access to links such as knowledge articles, incidents, catalog items, modules, etc. The favorites are stored in the Bookmark (sys_ui_bookmark) table.

https://docs.servicenow.com/bundle/vancouver-now-intelligence/page/administer/user-exp-analytics/tas....

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎12-06-2023

Hi @Misafir99

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sys_ui_bookmark_list.do%3Fsysparm_query%3D%26sysparm_first_row%3D1%26sysparm_view%3D

Give a try here:

Adding a link as a favorite provides a user quick access to links such as knowledge articles, incidents, catalog items, modules, etc. The favorites are stored in the Bookmark (sys_ui_bookmark) table.

https://docs.servicenow.com/bundle/vancouver-now-intelligence/page/administer/user-exp-analytics/tas....

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Misafir99 · ‎12-06-2023

Thanks Atul!

It's working:)

Step 1 ) Export bookmark (sys_ui_bookmark_list) to xml

Step 2) Export custom groups (sys_ui_bookmark_group.list) also to xml

Step 3) Import first the file by step 1 and after that the file in step 2 in any instances.

Regards,

Misafir