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Incoming Emails not being processed

Hello community, I will try to explain as much as I can, please note I started recently (4 months ago) as a SysAdmin and this is something I could not figure out myself nor my more experienced colleagues had any ideas. We had similar, or almost the s...

I want to stop this subflow!

I want to stop the following subflows.They are unnecessary for my development and take away from the flow's concurrency.・Show Alert Executions・Show Remediation ActionsI couldn't deactivate "Show Remediation Actions" because the flow is protected.I'm ...

Resolved! Study for the CSA Exam

Hello,What is the best way to study for the Certified System Administrator (CSA) Exam? How do I know if the exam will include questions from the Vancouver release vs the Washington release?

CLM by Tera Contributor
  • 1517 Views
  • 10 replies
  • 3 helpfuls

Resolved! Task Management in Development Support for Developers.

Dear Expert. Please let us know if you have any good ideas about the following1.Current situationWe are the administrator of our organization's ServiceNow platform.We are using Teams to handle development support tasks for developers.We listen to the...

M_Tomy by Tera Expert
  • 843 Views
  • 9 replies
  • 7 helpfuls

Resolved! Jobs after Associate System Administrator course

Hello everyone. I am new to ServiceNow with no background in IT. After completing the Associate System Administrator course, what kind of jobs should I be looking for? Certifications seems tough as of now but I want to know the title of the job I sho...

VasudhaG by Giga Contributor
  • 1253 Views
  • 5 replies
  • 3 helpfuls

Resolved! How to Report the Key Value (Tag Values) for Cloud Servers?

We tag cloud servers in our environment, and I am trying to create a ServiceNow report to show those cloud servers with their specific Key Values.  For example, the server may be tagged with the "application ID" and it would be extremely helpful to s...

Will O by Kilo Sage
  • 1894 Views
  • 2 replies
  • 1 helpfuls

Resolved! Practical limit to group size for assigning role

I'm running into some issues with role assignment (add and remove) via a group where the group membership exceeds thirty-thousand members. I want to know whether you have experience or knowledge relating to this. Is there a practical size limit for g...

Track the performance of developers in team

Hello Community,I’m looking for advice on how to effectively track and measure the performance of developers in ServiceNow. Specifically, I am interested in understanding the best practices and tools/plugins available within ServiceNow to monitor dev...

MuhammadM by Tera Contributor
  • 757 Views
  • 2 replies
  • 1 helpfuls

How to Evaluate UI Action Delete

In the UI Action, "Delete", on the cmdb_ci table, the condition is:current.isValidRecord() && current.canDelete() && JSUtil.nil(RP.getParameterValue("sysparm_changeset")) (1) I need to know what role is being required by this Condition: Bear in mind ...

StacyLen by Mega Guru
  • 509 Views
  • 2 replies
  • 0 helpfuls

Resolved! How can I locate which Script Include triggered this event?

Hi,I am trying to find the trigger for this notification. After investigating, I found the trigger event in the "Fired by" section, which says, "Script include after verifying user in Password reset flow." This is where I got lost—I don't know where ...

event registration.jpg notification.jpg
JinTK by Tera Contributor
  • 588 Views
  • 1 replies
  • 1 helpfuls

Report visible only to a specific user or group

Colleague has created report but it is not visible to users that he gave permissions to.He don't know how to share reports from the dashboards as there are no buttons for that.Does it require any specific role?

Kot Zenia by Tera Contributor
  • 845 Views
  • 4 replies
  • 1 helpfuls

Resolved! SAM and Ham

How can i check to see if SAM and Ham is enabled in my instance?

NixonA by Tera Contributor
  • 2583 Views
  • 5 replies
  • 2 helpfuls