How to get the Software Manufacturer details/catalog details using RITM
I am trying to fetch a report using RITM number to find the manufacturer details for the requested software
Forum Posts
Instance is not working
Hi,My instance is not working. It is not waking up from hibernation.
what is best learning path to crack CSA within 3 months
please suggest me the best learning path to study for CSA and crack it within 3 months as a student
Resolved! Find users who has roles but not in any groups
Hi All, I want to find out the users who has roles in their profile but with No groups. We are planning to remove that roles from that users and we will assign them the groups. There are around 1 lakh active users in our user table.
Adding 2 or more tags to a record via UI Action results in Unique Key violation detected error
Hi there, I am needing to add multiple tags via a UI Action, and when I add them one at a time via the UI Action, this works properly. I have issues when I try to add 2 or more: As soon as I try to add 2 or more, I get the error: Unique Key violati...
interview questions servicenow admin
is there a place where i can review possible interview questions for servicenow admin
RESUME OF TRAINNING IN SPANISH
Hi, do we have a resume of the admin training where i can find all the information in Spanish?
Resolved! Service Portal search is not returning Knowledge Base articles
I've written new KB articles but they are not showing up in the Service portal search. I can manually browse to them through category views but search is not working. Things I've done:Verified article is published, has a category, has a future vali...
Software not removed from Software Installed tab on cmdb ci server after its uninstalled
When software is uninstalled from a server in CMDB the software is not removed from the Software Installed tab list, the uninstall string is populated but software still appears on the list. Is this how it works and software is not removed from the l...
Problem Statement: Automating Event, Alert, and Incident Creation Using Event Rules and Alert Rules
I have successfully implemented a solution where I use scripts to automate the process of creating events, alerts, and incidents in ServiceNow. Additionally, I have integrated the system with Postman to send POST requests to the Event table, which wo...
Request item automatically closed even manually created sc tasks are open
Hi All, In the Catalog Item, currently when the auto-generated SCTASK is closed, the RITM also closes. But the people who fulfill these Requests would like to be able to manually add more SCTASKs to the RITM.As the Flow works now, if they manually cr...
I am trying to directly display within an alert message, the current incident's priority number only
Hi ServiceNow SysAdmin Forum I am trying to directly display within an alert message, the current incident's priority number only not the priority value such as 1 - Critical, 2 - High, etc., through a Business Rule without updating the Advanced optio...
Resolved! Enable Knowledge Management Notifications (Email and Push)
Hello Community, Can you please assist me with configuring the email and push notifications related to Knowledge Management.For context, I made a video explaining my experience along with my confusion and expectations.https://youtu.be/HgyfOeFR-GwIn t...
Need to create @Mentions Push notifications using deeplink
Hi Team, I have created a push notifications using deep link on my incidents of screen record. I have also created push Messages and Push notifications as well. I have given live_notification as table. I am unable to trigger the notification kindly h...
How are the records in the "Validation Script" TBL used?
I don't think there is an explanation of the "Validation Script[sys_script_validator]" TBL in the product documentation.It seems to be a record server specification created in this table, but how is this TBL used?I think there are some things that ar...