Resolved! script include
How can I create a custom script include to retrieve the name of the current user's manager in ServiceNow?
Forum Posts
Problem with Email Client in Custom Workspace
In CSM we have a table, which is extended from the 'Task' table.On the dictionary collection for our table we have added the 'email_client=true' attribute.The 'Compose Email' button is visible and the compose section on our form also shows the email ...
Need help with a database view between CHG records and sys_history_line
Hello, I am trying to create a data base view to combine the history of the changes(from the audit table sys_history_line from in the related tab screenshot attached) to a field from the CHG record with the rest of the CHG record for easier reporting...
Resolved! How not to lose the text we entered in the comment box if we "click out" of the box ?
When we enter a comment using flag the article on EC and SP KB portal, if we "click out" of that box, we lose the box and the text that was previously entered. Can we configure it so that the box stays there unless the CANCEL button is used ? Thanks.
Is there a way to add time worked?
Is there a way to track time worked in a request? Example:If RITM A has Task 1, Task 2, and Task3.Can Input:Task 1 = 2 hourstask 2 = 4 hourstask 3 = 2 It then adds all the time and the RITM will reflect the sum of 8 hours is the total time worked?
Double published articles
Hello, There are some articles having double published versionI want previous version of article to be outdated Please help how can i achieve this, any background script can we run Regards,Shweta
Resolved! Create work note after record is deleted
Hello all, I would like to ask how I can create a work note about removed record. For example in my case I would like create a work note of removed change task in change request log if possible with the number of that deleted record. But I do not kno...
how to enforce change lead time policy in relation to weekly cab
no sure why strike through is enabled when i write this questoion need help on how to create lead time policy which is in relation to our CAB meeting that we have on wednesday So basically we want people to submit their change latest by Monday 5 p...
Audit History vs Audit Records vs History
Greetings Administrators, Can you guys please share the light, I am trying find a difference in Audit History, Audit Records and History tabs in users form. I have also attached some screenshots for your perusal in case they are useful. Regards,Kamv...
Approval Process
I'm a new ServiceNow administrator as a heads up - I'm trying to build a basic approval process for all of our requested items(created as a subflow possibly to use in other RITMs that need approvals). The way it needs to flow is an email will go out ...
Flow designer
hey Everyone i need a help..! I have to make a flow for catalog item that is containing variables select user(reference),select group(reference),add or remove having choices of add user and remove user, email(single line text) , location(reference) n...
Add Watch list to a catalog item and add users from the variables to the watch list
Hello all, I want to add Watch list field in a catalog item and add users into it dynamically. Explanation:There are 4 variables in the catalog item, and out of that 2 variables are list collector variables. So, we can add n number of users into thos...
Set dynamic recipients in the notification
Hi everyone, There is a list collector variable on a catalog item referencing to Users table.So, in the flow designer I am firing an event which triggers a notification. So, now the recipients (Who will receive) in the notification should be the user...
I want to email the incident record form as a PDF file
I want to use the business rules for the incident record creation trigger to save the contents of the incident record form as a PDF file in another table.I thought I could use the context menu function to export to PDF file, but it was downloaded as ...
Any reason not to give everyone approver_user?
Our licensing allows for unlimited approver_users. We're running into a situation where anyone in the company could potentially be asked to approve something. These users aren't in a preexisting group that we could just add the approver role to. I'm ...
