Can I assign an ITIL user the ability to edit Templates without making the user an admin

[Hubert6]

I would like to assign an ITIL user the ability to edit and save templates for use in Incident creations.  I have assigned all Roles with Template such as Editor and scheduler.  The documentation I have seen says only an Admin Role can edit and save templates.  Is there another way?

[Community Alums]

Hi @Hubert6 ,

Either give role 'template_editor_global' to required number of users or create new ACL's to allow itil users to edit templates.

Make sure you only allow set of users to edit, and check documentation to understand why same is restricted for itil users.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564004

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0683947

The Global checkbox on template is an option for allowing any user who can access the templates to view and apply this template. So Allowing itil users to edit Global template is not good option as it may affect many people who are using global template.

[Hubert6]

Thanks for the response.  i have already assigned Template, Editor, scheduler and Editor Global and Editor Group.  The user is able to say open and incident, toggle the template bar and choose Edit a template.  However, the user is unable to Choose field and see all the options.  Only Short Description and Remove Related fields.