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Forum Posts

How does request item approvals affect the parent request?

I'm currently working with the HAM module in our sub production instance. I've created a hardware catalog item and a copy of the "Standard Hardware Asset Request" flow that comes with HAM, only changing who the approvers are. When I submit a request ...

IssacR by Tera Contributor
  • 1357 Views
  • 7 replies
  • 2 helpfuls

Updating Table backend name

I'm trying to update the backend name of the table of a scoped application via xml, it is getting updated but the label also gets updated showing 'label' only.Is there any other way to updated the table backend name?

Stepper is not working in CSM/FSM workspace

Hi Team, We have configured the stepper component (state process flow) for change request table in CSM/FSM configurable workspace, however the states are not showing correctly and also not syncing with the change request table.Below is the URL which ...

Alia by Tera Contributor
  • 1202 Views
  • 8 replies
  • 0 helpfuls

Recommendation Framework Properties Missing

Hello Everyone,As you can see from the screenshot i am missing some properties for the Recommendation Framework to use in Incident Recommendation in the Service Operations Workspace.I am not sure if im missing some plugin to be installed but so far i...

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Knowledge Gifs / Video Addition

Hello, all! I'm new to the group so please don't flame me if the structure of my ask is untraditional.Please confirm if snow's KB feature allows for videos/gifs to be added when creating a KB.Thank you, Ricky 

rzertuche by Tera Contributor
  • 523 Views
  • 2 replies
  • 1 helpfuls

CMDB workspace access

Can we get the list of a users details including Date and group name in which he is provoded access or revoked access  

ayush_g by Tera Contributor
  • 274 Views
  • 1 replies
  • 0 helpfuls

Resolved! SNPI - LDAP server error

I am taking the ‘ServiceNow Platform Implementation On Demand’ training.I am getting an error in setting up the LDAP server and cannot proceed.Please let me know how to resolve this issue.I am getting this error. 

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DeanA by Kilo Expert
  • 2664 Views
  • 13 replies
  • 8 helpfuls

Is Testing be considered as a separate COE in ServiceNow?

Hi All Just wanted to know if we can consider Testing as a separate COE in servicenow as its an essential and important part of any project development for error free delivery.  Please share your answers with the explanation if you agree or disagree 

PreetiRai by Tera Contributor
  • 545 Views
  • 3 replies
  • 1 helpfuls

LDAP Server Setup

I am taking the ‘ServiceNow Platform Implementation On Demand’ training.I am getting an error in setting up the LDAP server and cannot proceed.Please let me know how to resolve this issue.I am getting this error.The settings follow 

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とも by Tera Contributor
  • 1031 Views
  • 5 replies
  • 2 helpfuls

Resolved! Mobile Agent - Storeroom Audit - Scan Asset

I've received a request to remove the mandatory requirement from the Asset field in the Stockroom Audit screen and change it to the Serial number. Sometimes mobile menus/forms are references to an existing function and isn't stored in the app, so bef...

PLakin1 by Tera Guru
  • 883 Views
  • 3 replies
  • 0 helpfuls