Can I enable adding multiple managers to the manager field on the Assignment Group record?

[Xavier_Wharton]

Question: Is there a way to enable me to add multiple users in the manager field on the Assignment Group record?

Context: Some of the assignment groups have multiple managers, and currently, only one can see dynamic reports related to "teams that I manage."

[Sohail Khilji · Accepted solution]

Hi @Xavier_Wharton,

Would the sub-managers listed in the list collector field be able to view lists of incidents and tasks related to that group using the dynamic filter "groups I manage"?

Sohail : This will be a customization adding this field will not impact any functionality unless you give life to it. OOTB the manager field will act as primary manager field but to include your list collector you need to customized the solution were ever its appilcable.

Essentially our organization has managers, and then those managers have directors who may need to see the activity of the groups that their managers manage. I wanted to create a way of enabling the directors to see their direct reports (managers of assignment groups) and group work.

Sohail: You can create a managers group (were all managers are placed and making the director as managers manager). You need to create a proper hireracy of multiple group if needed.

I hope that makes sense. I recall in the past posting this question and someone stating that their was a glide property, but I can no longer locate that response. 

Sohail : I have no idea of such propery existing...

If my responce proves usefull hit a like and accept the answer to clear the thread...

[Sohail Khilji · Accepted solution]

I hope that makes sense. I recall in the past posting this question and someone stating that their was a glide property, but I can no longer locate that response. 

Sohail : I have no idea of such propery existing...

If my responce proves usefull hit a like and accept the answer to clear the thread...

[Peter Bocan · Accepted solution]

go to your profile

choose delegate in related lists - click new

set a name of your manager(s) separately

in your case i believe "Assignments" will be set to true

and then your manager(s) will be able to see all tickets (INC, PRB, CHM ...) in application Service Desk and module My Work

[Dhananjay Pawar]

Hi,

Manager field is reference field to user table, as it is reference field it takes only one record you can not add multiple records in reference field.

Thanks,

Dhananjay.

[Dr Atul G- LNG]

Hi @Xavier_Wharton 

1. NO, it is not possible, as the Manager field is reference.

2. What is the use case to add many users as Manager, bcz for every group only 1 manager is there as per RACI.

[Sohail Khilji]

Hi @Xavier_Wharton,

Considering the Manager field, this will accept only one sys_id at a time. So you cannot add more than one manager at once. But there is an alternative way to customize this. (if business is ready to do)

1. Keep the existing manager field as primary manager

2. Along with that, create a list collector field which says 'Sub-Managers' were you can add more than once mananger at once including the existing manager from manager field.

Let me know your thoughts...

I hope this helps...

[Xavier_Wharton]

I like this idea @Sohail Khilji . Would the sub-managers listed in the list collector field be able to view lists of incidents and tasks related to that group using the dynamic filter "groups I manage"?

Essentially our organization has managers, and then those managers have directors who may need to see the activity of the groups that their managers manage. I wanted to create a way of enabling the directors to see their direct reports (managers of assignment groups) and group work.

I hope that makes sense. I recall in the past posting this question and someone stating that their was a glide property, but I can no longer locate that response.