Change is in Closed state but there are 2 SLAs still active true.

Chhavi Dixit · ‎06-05-2025

Hi Everyone,

Need help, its urgent.

However, SLA conditions are correctly mapped.

Start condition: state is not one of 'closed/canceled' and Active is true

Stop condition: state is one of 'closed/canceled'

reset condition: Updated changes

reset action: cancel existing task SLA.

Please help me.

Thanks,

Chhavi Agnihotri

Dr Atul G- LNG · ‎06-05-2025

Hi @Chhavi Dixit

Try to repair the SLA once.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

Dr Atul G- LNG · ‎06-05-2025

Hi @Chhavi Dixit

Try to repair the SLA once.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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