Change is in Closed state but there are 2 SLAs still active true.

[Chhavi Dixit]

Hi Everyone,

Need help, its urgent.

Change is in Closed state but there are 2 SLAs still active true.

However, SLA conditions are correctly mapped.

Start condition: state is not one of 'closed/canceled' and Active is true

Stop condition: state is one of 'closed/canceled'

reset condition: Updated changes

reset action: cancel existing task SLA.

Please help me.

Thanks,

Chhavi Agnihotri

[Dr Atul - LNG · Accepted solution]

Hi @Chhavi Dixit 

Try to repair the SLA once.