Change is not moving to Assess state after taken the risk assessment
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07-07-2025 05:08 AM
Hi Everyone,
Greetings!
User reported an issue, Change is not moving to Assess state after taken the risk assessment, ideally it should be moved to Assess state, workflow is working as expected, what could be the reason?
How to troubleshoot this issue?
Thanks in advance!
Best regards,
Chhavi Agnihotri
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07-07-2025 05:14 AM
Technically, yes, it should move forward. Is the user able to click on the 'Request Approval' UI action? What happens when the user clicks on it?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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07-07-2025 05:16 AM
@Dr Atul G- LNG , no UI Action is visible on form to move to next state.
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07-07-2025 05:19 AM
Do you have any screenshots to help understand the issue better? Also, have you tried repairing the Change and Risk plugins? Additionally, is the user authorized to move the Change to the next state?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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07-07-2025 05:27 AM
@Dr Atul G- LNG , I am unable to share screenshots as it would be a violation of security policy.
Yes, user is authorized to move the CR to next state. However, since this is occurring in production instance so we are unable to repair plugins.
Best regards,
Chhavi Agnihotri
