Is creation or modification of new knowledge articles in the KEDB is allowed to all users?
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‎07-07-2025 03:42 AM
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‎07-07-2025 03:47 AM
Hi @VedamurthyV
To view an article template, you must activate the article templates feature and enable the desired templates.
Role required: knowledge, knowledge_manager, knowledge_admin, knowledge_coach, knowledge_domain_expert, knowledge_group_member, admin. You must have contribute access to at least one active knowledge base.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎07-07-2025 03:48 AM
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎07-07-2025 03:52 AM
Hi @VedamurthyV
Try This: Managing access to knowledge bases and knowledge articles
If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna