Change is not moving to Assess state after taken the risk assessment

Chhavi Dixit
Tera Contributor

‎07-07-2025 05:08 AM

Hi Everyone,

 

Greetings!

User reported an issue, Change is not moving to Assess state after taken the risk assessment, ideally it should be moved to Assess state, workflow is working as expected, what could be the reason?

How to troubleshoot this issue?

 

Thanks in advance!

 

Best regards,

Chhavi Agnihotri

0 Helpfuls
  • 385 Views
5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Chhavi Dixit

‎07-07-2025 05:30 AM

Hi @Chhavi Dixit 

Try comparing this user with another user for whom it is working, using Access Analyzer. If the issue still persists, it's best to log a ServiceNow support case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls