Change Request - Revert to New UI from Authorize

[Richo1]

Hello,

I'm trying to get the Revert to New UI functioning from the Authorize state in Change Request management.

I can get the UI to appear in the Authorize state using a script include to assess the condition as follows:

gs.hasRole("itil,sn_change_write") && ((current.type == ChangeRequest.EMERGENCY && new ChangeRequest(current).isAuthorize()) || (current.type == ChangeRequest.NORMAL && new ChangeRequest(current).isAssess()) || (current.type == ChangeRequest.NORMAL && new ChangeRequest(current).isAuthorize()))

When I go to 'Revert to New' I get the following message:

gs.getMessage('State Model for {0} changes does not allow reverting change from {1} state', [changeRequest.getValue('type')

I have looked at the following script include to see if I can modify the state model changes but with no luck:

ChangeRequestStateModel_normal

This is in my personal lab environment so I'm using the OOB workflows etc.

I have looked at the ServiceNow documentation and other community posts but I haven't had much luck. The ServiceNow documentation is pointing towards modifying the ChangeRequestStateModel_normal script include but I haven't been able to get this to function.

Thanks,

Richo

[Vasantharajan N]

@Richo1 - Could you please run the below background script after replacing the sys_id of the change you are trying and check the result.

var gr = new GlideRecord("change_request");

if(gr.get('e2cdf552db252200a6a2b31be0b8f57f')){ //Please replace the sys_id of the change request and check the result
var cr = new ChangeRequest(gr);
gs.print(cr.getNextStates());  // This line should return two value -5 (New) and -2 (Scheduled)
gs.print(cr.revertToNew());  // This line should return true
}

[Richo1]

---

Hi @Vasantharajan N results after running the supplied script, change was in the authorized state:
*** Script: -5,-2,4
*** Script: false

[G_30]

Hi 

I am having the same issue, did you able to find solution for this?

please advise. Thank you!

[Dariussiriuse]

Heya,

I'm having the exact same issue too, did you manage to solve it in the end? I seriously can't find any solution for this...

Best regards,

Darius

[Community Alums]

Hi @Richo1 @Dariussiriuse @G_30 

This article will help you out 🙂
Solution: Revert to New from Scheduled State in Change Request