Resolved! why incidents are not created after generating alert(alert management rule)
why incidents are not created after generating alert
Forum Posts
Resolved! API to query application data from CMDB
Hello,We would like the ability to query the CMDB for a couple of attributes from the application table.Which API should be used for this, and what resources are available for some sample queries, etc?Many thanks in advance for your help.
Resolved! Renaming OOTB admin account
Hello,I was wondering if anyone has experience with renaming the default OOTB administrator account in a production instance.Our security analyst gives us a list of recommendations on how to make our instance more secure, and this was one of the poin...
Unable to view catalog items in Employee center
Hi yall, I am very new to SNOW and we are trying to configure Employee center so that all of the IT catalog items will be visible on the home page instead of having to search How Can We Help? There is 3 icons showing up in the recommended for you spo...
What is the name of the table that holds all portals
Could you help me by providing the name of the table that is associated with all servicenow instance?
We need a report on who has approved a list of changes
We are looking to get a report on who the approvers are, for a given list of changes. The change list is derived from filtering on a set of Assignment groups and Planned Start dates
Populate Requested for on the Request from Business rule
Hi folks, I have a catalog item. So, when the catalog item is submitted, a request will be created.There are two variables in the catalog item.Requested for and Company. So, once the item is submitted, I want to populate the Requested for on the requ...
ServiceNow API connection to Azure Synapse Analytics
Hi all, Im looking for some advice please. We are trying to connect our ServiceNow instance with Azure Synapse Analytics. We have created a user within the SN instance and added the following roles: personalize_dictionaryitilrest_api_explorer_ _ _ _ ...
Resolved! Inbound action rules generating two incidents instead of one
Hey Guys, We have an inbound action set up to create incidents and I just set up a new actions to capture emails containing set of words and make those incidents high priority ones. Problem is, both my inbound action rules are running at the same ti...
User's roles does not show up in User table
Hello, so I'm new to the Service Now platform and I'm not sure why this is happening. I created a new user in the sys_user table, and I set his role as ITIL, but in the sys_user table, when I search up the user, his role doesn't appear in the Roles f...
Set Max Universal Capacity For a Group
Hi,I need to set the Max Universal Capacity for a group but, using the UI, it seems that I have to select the members of the group who the limit applies to. This means that whenever someone joins the group we have to remember to add them to the list ...
Resolved! How to search from a sys_id
I have an error that is giving me a sys_id , though I do not know what the record is tied to the sys_id.How can you search with a sys_id? Thank you,M
Resolved! ACL deny read on single record
I'm trying to simply deny read access to a record on the cmdb_ci. But not even puting answer = false; on the script area is restricting access to users...Any ideas on what I'm doing wrongThis is the ACLBut any ITIL user is having access to the record...
Flow Designer / Integration Hub: escaped absolute path not valid
I've built a Flow action to connect two ServiceNow instances and implement a GET request. I'm pretty sure I followed all the steps as required but I keep getting the following error: escaped absolute path not valid.What am I missing or doing wrong he...
