Hello, My org uses our own SMTP server which uses the Service Desk email address as the "From" field on the sys_email_account record. We have recently implemented HRSD, and we want to ensure that notifications in the HR category are sent using the HR...
I noticed that the modules of the application I added to my favorites are not updated.Is there a way to have the information edited from "All" reflected in the favorites? We plan to add/remove modules for applications that many users have set as favo...
Hi All,Can anyone please help me with a client script ?Requirement :If user select assignment group in incident then show alert message, alert message should have the name of the assignment group manager and assignment group name.
Hi,When I execute a background script which takes a bit of time to execute, I get some output added that look like some debug/trace such as below:NOTE: If the script executes rapidly, I don't get this output ( e.g. one of my script calculate the numb...
I have encountered a missing pin on the Left Navigator bar. We have tried troubleshooting the browser by removing cache and cookies, logout and login again, etc. But still not showing in MS Edge. This was missing only in MS Edge but visible in Chrome...
Hi, We have ITSM and APM products. Does the admin user over these 2 products will need to have two licenses (one for ITSM and one for APM) or should we count only one ITSM license ? Any help appreciated.Thanks,Rayan
Can anyone explain how the "Get Latest Response Text From Email action" on flow designer works. Thank you.
Hello all, I had to connect an api to ServiceNow My connection work when I use the "classical" way, id est http request, data are incomming, but with Flow designer (in the way to use integration hub), I have a 400 error while using the same connecti...
What are different types of roles available in Service Now? How do we elevate an user access for sending automated email reports on specific reporting activities?
Hello, In our Installation Exit "MutliSSOLogout" is active-false and MultiSSOLogoutV2 is active-true then to set MutliSSOLogout =true do we need to create "glide.security.url.whitelist" property ? Thank You!
Hello, I'm wondering whether anyone knows of a resource that features excellent examples of great SN portfolios (to demonstrate in interviews or share online)?
I thought of using "Update Sources" to get the update set from the development instance.But I couldn't get all the update sets.What you cannot retrieve is not an update set that was created on the development instance, but one that was applied to the...
If you're like me and could not see the latest version of the store application after upgrading to Vancouver, there's a simple solution to ensure you're up-to-date. Head over to the application manager and follow these steps: Locate "Last sync with s...
Hello! I am currently enrolled in the NextGen program (currently in week 6) and have just completed the Associate System Administrator course. Now that I have the "know-how", I think it would be helpful for myself, as well as other NextGen students, ...
Hi all, I am trying to query all open requests for a particular item, where approval has been requested but there has been no action (approve or reject), and I need to get the name of the person that is waiting to approve/reject the request. I can f...