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Resolved! Visual Task Board - Vertical Lane Customisation

Hello, We are looking to utilise Visual Task Boards as another means of giving our teams a way of managing there queues.  It's currently setup to look at Incidents and group the vertical lanes by 'State'. Would it be possible to group this by 'Depart...

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Resolved! script for event-triggered notifications

I created an event-triggered notification.  An event can have two arguments.  I'm thinking of setting a string in the event argument and having the notification template split the argument string and set it.  I am new to notification scripts. Could y...

bonsai by Mega Sage
  • 652 Views
  • 2 replies
  • 0 helpfuls

sysparm_goto_url What is it?

Hi all, In the MultiSSO logout Installation Exit code, I saw the below line of code.  processNormalLogout : function() {var s = request.getParameter('sysparm_goto_url');if( s & GlideSecurityUtils.isURLWhiteListed(s)) { So, can someone please explain ...

Lucky1 by Tera Guru
  • 854155 Views
  • 2 replies
  • 0 helpfuls

Need help to update script in Dynamic Content in Dashboard

Hi Experts,I need your help please, We have a Dashboard that was setup by previous Admin/developer containing dynamic content for our Dashboard, this dynamic content has 2 dropdowns "Idea Module" and "Site", whatever is picked, the reports inside the...

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Suz Roque by Tera Expert
  • 603 Views
  • 4 replies
  • 0 helpfuls

Adding an existing field

Just to clarify - if you add an existing field to a form (like dragging it from left box to right box) is that considered 'customization' ? Our admin tells me that doing this is customization and that it will impact upgrades - I do not believe this i...

N8Laskey by Tera Contributor
  • 617 Views
  • 2 replies
  • 0 helpfuls

Resolved! I need to add sc_req_item to the time sheet portal

Good afternoon, all. I have a request to add RITMs (sc_req_item) to the tasks lookup on the time sheet portal. Currently only incidents and catalog tasks are pulling. I've added sc_req_item table to the widget "time card portal - task selector" but I...

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Bcrant by Tera Contributor
  • 664 Views
  • 2 replies
  • 3 helpfuls

Resolved! sys_data_source - keeps being captured in update sets

Hi all,I have one data source, that every time the associated job runs (daily), its captued in an in progress current update set. It looks like, every time its run, this is updated on the entry on sys_data_source: And therefore, is captured in my cur...

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M_iA by Kilo Sage
  • 859 Views
  • 2 replies
  • 1 helpfuls

Report on number of emails on Case

Hi everyone,  I get a requirement to report on number of emails related to a Case in SN. Or number of actions taken on a case. I know that the related items links case to emails. However, I have hard time to make use of this link in the report.  Coul...

Ping Cai by Tera Contributor
  • 750 Views
  • 3 replies
  • 0 helpfuls