Deletion Strategy - Need info
In a deletion strategy table Would I be able to identify which patterns are probe discovery and which ones are IP discovery?
Forum Posts
Resolved! Client scripts - comparing variables
I have a catalog item that I'm trying to restrict users from submitting if the request is for themselves. In my client script I am comparing 2 fields. If the name is the same in both fields, the alert is triggered referring them to their manager. ...
Calling servicenow endpoint from postman failing
Hitting servicenow endpoint from postman failing with error - Error: getaddrinfo ENOTFOUND goldmanirmdemo.service-now.comThis is using both basic authentication and OAuth , also followed the steps mentioned here - https://www.servicenow.com/community...
Resolved! Firewall is classified as a IP router by discovery.
The OID "1.3.6.1.4.1.12356.101.1.1000" of the device says its a Firewall but discovery is classifying it as a router under the IP router table. why is that and how to fix this issue.
Resolved! Need to add task_sla fields table to incident report
Hi I have a request to add some task_sla fields to an incident report, which is being used on a dashboard.I can see there is a related list for task_sla when viewing the incident form, however my understanding is you can't present related list data ...
Active Directory user provisioning
Hi everyone,currently for user provisioning from Microsoft Active Directory we use a plugin provided by PingIdentity which however no longer seems certified by the Tokyo version (we should migrate to Utah). We would therefore like to use the standard...
Show Hide SP Widget based on Condition
Hi, I am just starting to study the Service Portal.  I have a requirement where a widget "C" needs to Show/Hide based on the Selected menu in the portal. Our client has a customized portal. If Menu selected is "Logistics", under Training & Competency...
Email notification for additional comments
Hi all,I have set up an email notification for when tickets/Cases/incidents etc are updated however, I am now having an issue that the person who makes the additional comment are also receiving an email notification, not just the contact on the ticke...
Restrict an incident access
Hi, Can anyone advise how to enable the 'Restrict an incident access' functionality in ServiceNow?https://docs.servicenow.com/bundle/utah-it-service-management/page/product/incident-management/task/restrict-incident-access.html Thanks
Resolved! Case: filter report on Cases where all the Case tasks are closed
Cases can have multiple tasks. When all the tasks are closed, the call center can then close the case. I need to be able to create a report/widget to show the call center all the cases where the tasks are closed so they can close the case. I can f...
Limit the maximum number of attachments uploaded at once
Hi,If the user wants to upload attachments to the ticket, he/she can use the paperclip icon or the drag and drop method. With both methods, multiple attachments (dozens, hundreds) can be marked and uploaded to the ticket at once. Is there any way to ...
Survey Multiple Selection Horizontal Arrangement
I am using the Multiple Selection question type in a survey, but have noticed that the only way the selections can be arranged is vertically. Would anyone know of a way for me to arrange these selections horizontally instead? Thanks.
Session Details
HI, what details are logged in SN for a user session (hostname, IP address) and where do these get stored?I couldn't find these in the login item on the events table. Is there somewhere else more session details are stored?
Resolved! Is User's Last Login date updated when the user directly approves things by email?
I would like to know whether the last login is updated when an user approves something directly through email (without loging).Thanks in advance.
Paste Option Missing in Email Compose (Screen Shots attached)
Hello Everyone, We recently upgraded to Tokyo and one of our users noticed that the paste option is missing when composing an email from an incident. The norm was they would right-click in the body and select paste but only an option to link now appe...
