attachment pdf
Hi,I have to move some attachments which is in PDF format, from one instance to another instance. when i tried to move as XML its not working.
Forum Posts
How to calculate a compliance percentage
Hello to everybody. Please, if somebody can assist me,I want to compute the compliance %. I tried to comprehend using the 'indicator formula' but I was unable to figure out how to generate indicators or how to compute from cmdb_health_result table.
Resolved! Creating user group with restricted access to Incidents
I need to create a group of users with restricted access to Incidents. These users should be able to see only tickets assigned to their groups and not able to see any other incidents created in SN. I tried to replicate the following in Test environm...
Virtual Agent Chat - Implementation Experiences
Can anyone share their experiences with using Virtual Agent Chat? I work for an organization that supports k-12 school districts. Our busiest time of the year is September when staff and students are back. We are moving from service portal to empl...
Clear catalog variable field with a script
Hi, I have a multi row variable set with a onChange Catalog client script that runs for a field in the variable set. The script works if the user clicks in another field on the form or anywhere on the form before pressing the Add button. If they pre...
General > Groups | Manage editing
General > Groups | ManageThe owner of a group can edit the members of the group.The goal is to have multiple people with access to edit the group members. Is that possible?
Report displaying list of users assigned to a role as on a particular date.
We have a requirement to run a report showing how many users were part of a role on a particular day. For ex: I want to show the trend of users assigned to ITIL role as on 1st of every month. Is there a way we could run this report in ServiceNow?
Can I get a list of Plugin names?
I'm trying to compare various instances to see which plugins (and versions) are installed. I've found the very useful "./xmlstats.do" which give me a nice list of components and versions. What I'd really like to get is the "friendly" name of the plug...
Data Filtration - Filter Incidents/Requests
Hello! I'm using Data Filtration to filter HR Incidents and Requests from users that don't have an HR role.This is working fine:Users with HR role can see all Incidents and Requests, including HRUsers without HR role cannot see HR Incidents and Reque...
Access to this content denied based on report_view ACLs
Hello all, After upgrading our DEV instance to Utah, we are facing an issue on the "My Status" page showing multiple 'Access to this content denied based on report_view ACLs.' As an admin I am not having this issue. Any ideas on what needs to change...
Resolved! Mandatory in Policy Exception config is grayed out
Hello Everyone,How to enable the Mandatory check box?Currently it is grayed out. I already look for policies or BR, but no found.
Not able to populate dynamic field value to description through HR Template
HelloI have a Requirement where i need to create HR Template and HR Agent will be using this template while creating HR Task manually. In HR Template i am populating Rich description field. In this field i need to show some field values from parent t...
Resolved! SLAs are not getting attached to incidents in production
We have created new sla definitions which are working fine in sub-prod instances but not in productions, we move the slas today.I followed all the trouble-shooting articles regarding this provided by servicenow but nothings seems to fix it. My start ...
Resolved! HRSD Roles Question
Hello! I had a quick question about HRSD roles. Am I correct in my assumption that: HR Admin contains all of the roles of HR Manager which contains all the roles HR Basic? Just wanting to make sure I understand that correctly. Thank you!
emails not making it to gmail
we've recently started getting complains from our customer service reps that customers are not receiving emails from servicenow. this is new and was working fine in the past. we do spoof our outgoing emails but have had the spf records in place for...
