Compose Email Table

Mikias Tefera · ‎05-29-2023

I was looking for a table for compose email in order to use its form , any one who knows
the name of the table

jMarshal · ‎05-29-2023

I don't believe its a form for a record on a table per se, but I do believe it references "email_client.do" as the form it frames the window with, when using that feature. I'm not sure how you access it to get the code or copy/customize/insert&stay/etc...I'll update the thread here if I figure that out.

Note that it's called the "Email Client" (Email client (servicenow.com)), so may be difficult when searching for answers -- as "Email Client" isn't a very unique string to look for, when referring to something specific.

Having said that, you can enable this exact functionality for any table in the platform by adding the email_client dictionary attribute on the specific table's collection record...so if you are just wanting to USE this on a table which isn't Incident, you don't need to re-create it. Here are some instructions for that: https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/notification/task/en...

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jMarshal · ‎06-09-2023

Awesome @Mikias Tefera - good to know it is working for you!

Mikias Tefera · ‎06-20-2023

Yeah it's work know

Nohemi1 · ‎07-04-2023

Could you share the solution?

Nohemi1 · ‎07-04-2023

Could you share the solution, I am having the same problem

Mikias Tefera · ‎07-19-2023

Yeah sure!
It is not something like needs configuration on the UI Builder.
Here is the steps:

first configure email client for your table
then by opening your workspace on the UI builder create a variant or a page for your email client like Draft email page , then on the setting give the table to draft email table, like

 'table=sys_email_draft'

.

Then by entering in to

sys_ux_app_config.list

and select your workspace configuration, and in the ux screen tab make sure the draft email page of page definition compose email not something like record default.

Thanks.

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