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SysAdmin forum
NEW area for SysAdmin to gather and discuss best practices and how-to's
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Resolved! Jobs after Associate System Administrator course

Hello everyone. I am new to ServiceNow with no background in IT. After completing the Associate System Administrator course, what kind of jobs should I be looking for? Certifications seems tough as of now but I want to know the title of the job I sho...

VasudhaG by Giga Contributor
  • 1891 Views
  • 5 replies
  • 4 helpfuls

Resolved! How to Report the Key Value (Tag Values) for Cloud Servers?

We tag cloud servers in our environment, and I am trying to create a ServiceNow report to show those cloud servers with their specific Key Values.  For example, the server may be tagged with the "application ID" and it would be extremely helpful to s...

Will O by Kilo Sage
  • 2365 Views
  • 2 replies
  • 1 helpfuls

Resolved! Practical limit to group size for assigning role

I'm running into some issues with role assignment (add and remove) via a group where the group membership exceeds thirty-thousand members. I want to know whether you have experience or knowledge relating to this. Is there a practical size limit for g...

Track the performance of developers in team

Hello Community,I’m looking for advice on how to effectively track and measure the performance of developers in ServiceNow. Specifically, I am interested in understanding the best practices and tools/plugins available within ServiceNow to monitor dev...

MuhammadM by Tera Contributor
  • 1108 Views
  • 2 replies
  • 1 helpfuls

How to Evaluate UI Action Delete

In the UI Action, "Delete", on the cmdb_ci table, the condition is:current.isValidRecord() && current.canDelete() && JSUtil.nil(RP.getParameterValue("sysparm_changeset")) (1) I need to know what role is being required by this Condition: Bear in mind ...

StacyLen by Mega Guru
  • 713 Views
  • 2 replies
  • 0 helpfuls

Resolved! How can I locate which Script Include triggered this event?

Hi,I am trying to find the trigger for this notification. After investigating, I found the trigger event in the "Fired by" section, which says, "Script include after verifying user in Password reset flow." This is where I got lost—I don't know where ...

event registration.jpg notification.jpg
JinTK by Tera Contributor
  • 887 Views
  • 1 replies
  • 1 helpfuls

Report visible only to a specific user or group

Colleague has created report but it is not visible to users that he gave permissions to.He don't know how to share reports from the dashboards as there are no buttons for that.Does it require any specific role?

Kot Zenia by Tera Contributor
  • 1211 Views
  • 4 replies
  • 1 helpfuls

Resolved! SAM and Ham

How can i check to see if SAM and Ham is enabled in my instance?

NixonA by Tera Contributor
  • 3504 Views
  • 5 replies
  • 2 helpfuls

About the timer for wait actions

There are a large number of flows with the "Waiting" status.All of the waiting parts are "Wait for a duration of time".Do other flows not operate while waiting with this action?I think a timer is set for each "Wait for a duration of time" in the flow...

bonsai by Mega Sage
  • 953 Views
  • 3 replies
  • 1 helpfuls

About "Timer is scheduled to wake up"

All flows using "Timer is scheduled to wake up" are waiting."Wait for a duration of time" displays "Timer is scheduled to wake up".Is it possible to check what has been scheduled?It also seems that the schedule is delayed.Is it possible to change wha...

bonsai by Mega Sage
  • 466 Views
  • 1 replies
  • 1 helpfuls

Resolved! Dot walk VS .setValue()

I'm wondering which of the two methods below I should use to update a field.I think they have the same effect, but which one is recommended?I don't fully understand the specifications of dot walk, but if it is implicitly converted to "setValue", I th...

bonsai by Mega Sage
  • 2762 Views
  • 5 replies
  • 5 helpfuls

Trigger ATF Tests Via an API

Hi, I am looking to automate running ATF tests from a CI CD pipeline running bitbucket. I am able to trigger the test suite I need using a curl command to the endpoint of ${SERVICE_NOW_URL}/api/sn_cicd/testsuite/run?test_suite_sys_id=${TEST_SUITE_ID}...