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ACL error when using Configure function field for reports

I am receiving the following error when trying to use the "Configure function field" option available in the new UI Report Designer:"Access to this content denied based on report_view field ACLs."The report source is sc_task table.  The report works ...

Mike_G5 by Tera Contributor
  • 1644 Views
  • 11 replies
  • 0 helpfuls

Resolved! Show .eml Email file in Document Viewer

Is it possible to allow .eml file be viewed using Document Viewer? I would like to view email correspondence in the Platform rather than downloading, opening the file. 

How to Remove Old Custom Tables & Application Scopes

Hey All,Back a couple years ago (2019), as an inexperienced young admin, I had created some Applications and Tables, essentially not knowing what I was doing. At some point I had gone back and deleted all the tables and application records, reverting...

Is there a way to report on who first handled an Incident ?

As part of my role in a Service centre I would like to be able to understand which agents first handled an incident and when they come in via self service and see how they handled the incident at first point of contact to be able to identify how we c...

Marty2 by Tera Contributor
  • 825 Views
  • 5 replies
  • 2 helpfuls

Resolved! Report of Users in only one group?

Is there a way to generate a report, on platform, of users in one group?  Note, I'm not trying to find all users in a specific group. I just want to know which users are in a single group (could be any group) at a given point in time.

Resolved! Client Script in Incident form

I received a requirement that in the incident form, if Subcategory 1 (u_subcategory) is SAP, only APO, ECC, OpenText, and SAP-Security should be shown in the CI field. I created a Client Script, but there's an error: onChange script error: TypeError:...

Vengeful_1-1715756545825.png Vengeful_2-1715756631901.png
Vengeful by Mega Sage
  • 646 Views
  • 5 replies
  • 1 helpfuls

ServiceNow Career Journey

Hello Everyone, as someone who recently joined the community and starting out, what was or is everyone's opinion of using ServiceNow and how did it impact you along your growth in your career?

JeremyL by Tera Contributor
  • 549 Views
  • 3 replies
  • 0 helpfuls

Creating report showing escalations

hi I need to create a report that shows escalations from one Tier to another, for example Tier 1 has 200 total tickets they closed 100 escalated 100 to Tier 2 so the escalation rate is 50%. I cannot find a way to create a report of this type. Any ide...