Please Bear(er token) with me...Our organization wants to use bearer tokens for some internal REST APIs not only for authorization, but also for auditing purposes, to ensure strictly official need of the service. This means that a server-to-server ty...
Hi all, As all of you know, service-now UI has changed since last upgrade or just before that.I have habituated to older UI view and hence I go to system properties, and find out the propertyglide.ui.polaris.experienceand make the value to false. The...
Hello everyone, We've granted access to the Case table for an integration user, limiting their permissions with the following roles: snc_external, sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.customer_case_manage...
Hi All,I couldn't add or edit any labels from Dashboards.When I checked in docs, there are no roles required to add or modify labels.But, I am getting an error message as ""Error Message You do not have permission to update label".Can anyone let me ...
We recently upgraded to Washington DC in our test instance, which I quickly discovered has a keyboard shortcut Ctrl + Shift + K that opens the Notifications panel. In Edge, this is also the "duplicate tab" shortcut, which I use very very frequently w...
Hi all, I would like to solve a problem we are facing about Agent Chat/Live Agent on CSM, as I do not have much experience on this subject. Here's the situation, what we need: -> Priority (By Number):(0 No chat)(1, first to attend)(2, if priority 1 ...
Hi, I have added form button in agent workspace. There is form button('Transfer to IT') available in platform view and I have added this button in agent workspace and it is not showing in agent workspace. Please find attached screenshot : I have cr...
I would like to get the sys_id of each record from a list of records at once.I believe that if you see the sys_id column, you can export in bulk.But the list screen doesn't show the sys_id columnDoes anyone know how?
Hello! When clicking the "Create Problem Ticket" UI Action from Incident Record, Problem ticket is automatically created even if some mandatory fields in the Problem Ticket are not filled out (e.g Mandatory Assignment Group) This leaves the Problem T...
I recently deleted variables from a catalog item that had submissonsin the past to create new variables in variable set format. I was not smart and did not think about the previous values on the other catalog items that had been submitted and figured...
What will happen to a asset when the associated CI is archived. Will the Asset be updated. If yes, What kind of update would happen. If not, Why it is not updated.
It's my first time to interview a job seeker for ServiceNow Admin/Dev position.He has 4 years of experience as a ServiceNow Administrator and Developer.Any tips for interview questions?
Hello all, I have seen docs on Service Now upgrade plan, and have some doubts.Why do we build upgrade plan?What all records we will add in upgrade plan ?Do we build upgrade plan prior starting our service Now instances upgrade and after cloning non-...
I am trying to create a report using filters that displays incidents assign to (person) but also incidents that are not assigned to anyone yet (shows as (empty) in results. The per person shows okay but the empty count does not show at all. Thanks f...
We are using EA Workspace and it's an amazing visualization. We have configured the XY Axis to bring in metrics we are gathering from assessments but it is pulling in the normalized values instead of the actual ratings values which is what we want. ...
