Hi there, I would like to know if is it possible that a second user interact with a RITM or INC, from service portal?. This second user is diferent from the user that create de original RITM or INC?? maybe adding a widget like watch list??Does anyon...
Hi there, I'm trying to update the look of our Service Portal (we will go EC eventually)Via the branding editor I'm having issues changing the colour of the text/links in the top Nav Bar.If anyone could point out where that option can be found I'd re...
I would like to keep a history of attachment updates and record when someone replaces a file. I was thinking about creating a business rule for the "sys_attachment" table, and I found a good one.It seems that by checking the audit field of a record o...
Can someone help with this BR. For some reason is not aborting the action and its saving the state change. What i am missing?(function executeRule(current, previous /*null when async*/) {// Query to get all active tasks related to the current reques...
Hello Community,Recently I was trying to integrate ServiceNow with a 3rd part ticketing tool I have successfully done it using excel , csv file. but using REST integration I'm having issue while getting the Authorization code from the 3rd party App.c...
After running discovery on an AIX server in our environment, the RMSOCK command starts along with the aix_netstat_command.sh script and remains active for several hours or even days.I did some research in the community and found article KB0869120. Th...
Hello Community, I have a process owner who wants to disable the order/request/submit button if the requestor selects "no" on a specific variable. I added a video explanation for reference: https://youtu.be/65iwLAJr8as.I'm new to scripting, so I woul...
Is there a way to edit the reports (if they are reports) that is in the Subscription Management. If they are reports, can we re-use the reports that are in the Subscription Management like "Allocation History" in a new personalized dashboard?It does...
I'm working on the Associate Sys admin certification in which I've completed the task steps as instructed, but the validation is failing. How do I get this resolved, kindly help.
Hello Team, I am Divyansh Nama, I am a resident of India . I have faced very crucial situation in my life to survive my family. Still trying to survive and Build my Career. After I Completed my Graduation I have start working in non IT field under my...
We have itil staff that are changing .xml files for an application we support. They would like to attach the .xml file to the incident for reference. Our security attachment restriction option is blank, so SNOW should allow all filetypes. As an Ad...
Hi all, I have been struggling with this one for some time but to no avail.I have a MRVS and one of the variables within auto populates with a values based on the value of another variable by using auto populate then dot walk to the field I want to s...
I am using a custom interactive filter with a red frame and an OOTB interactive filter with a blue frame.My custom interactive filter is initialized when I do a "refresh" from the context menu, but his interactive filter in OOTB is not.Executing "Res...
user should not be able to resolve the incident if change record mentioned in change request field is not closed.
