Cost associated with assigning users to groups that have roles ending in _admin?

[Lon Landry4]

Hi ServiceNow Admins,

I understand that there are costs typically associated with adding System Administrators (admin role) to a user.

Does anyone know if there is a cost associated with assigning user roles ending with _admin for a user that already has itil role? (`of course, I assign a user to group with both roles...)

Ex. report_admin & metric_admin

This is the only way I have been able to provide access report source using incident_metric table.
I chose this approach because I cannot find examples of changes required to perform this function using ACLs.

[Bert_c1]

Hi Lon,

This seems to be a question for your Servicenow Account Manager.  However, some here may have that knowledge.

[Dr Atul G- LNG · Accepted solution]

Hi @Lon Landry4 

Greetings!!

With my best knowledge and experience you will not get this information any where on internet very easily. The best way for this to reach out to your SN account team get it clarified, also if you get this information don't put publicly. bcz every company signed NDA with SN.