Incident auto-assigns Assignment group to “Service Desk”

[AbhishekChaudh]

hi community,

In CSA Course guide for Xanadu version 

In module 3 section 3.3.1 section 4. I want to ask why this assignment group is automatically assigned to the service desk. I want to configure it how can I do it please help.

[Dr Atul G- LNG · Accepted solution]

Hi @AbhishekChaudh 

The primary reason is data lookup and assignment data lookup. Please check whether there is an out-of-the-box assignment data lookup that assigns the incident to ServiceDesk

or assignment rule

[Bhuvan]

@AbhishekChaudh 

Have you imported the update sets by following the instructions ?

Once you import the update sets, you should be able to follow the course content.

Thanks,

Bhuvan

[Nikhil Bajaj9]

Hi @AbhishekChaudh ,

Incident auto assignment can be configured using - Assignment rules. Please try it.

Regards,

Nikhil Bajaj