Hi @Thereza Van der
For the “Subcategory” variable, you need to make it’s choices dependent on the “Category” selection. Unfortunately, ServiceNow doesn’t support dynamic refilling of choice lists out of the box based purely on parent choices without some customization, such as using Reference Qualifiers or Client Scripts.
Step1: Remove all choices from Support subcategory > Save the Catalog Item
Step2: Create a Catalog Client Script > Onchange > Support Category
var category = g_form.getValue('support_category'); //backend name of variables
var subcategoryField = 'support_sub_category'; // backend name of variables
// Clear current options
g_form.clearOptions(subcategoryField);
// Example: Adjust subcategories based on category
if (category == 'application_access') {
g_form.addOption(subcategoryField, 'change_password', 'Change Password and Reset Password');
g_form.addOption(subcategoryField, 'login_failure', 'Login failures permission issues');
// Add more as required…
} else if (category == 'user_management') {
g_form.addOption(subcategoryField, 'create_users', 'Create Users');
// Add more as required…
}
// Repeat for other categories…
Note: Please mark this as Helpful/Accepted if this helps you to understand. This will help both me and the community.
Regards
Deepak Sharma
