CSA Exam Topic Q & A Notification methods

[sme4hire]

Here is another question I keep seeing on study guides where the answers don't align with Xanadu documentation. 

Question: What are the different Notification methods that can be used to alert users when events that concern them have occurred? (Choose three.)

A. Meeting Invitation

B. Email

C. Browser Pop ups

D. Messenger

E. SMS

My response was:  E, C, E.

However, looking into SN Forums people are telling me that it is A (meeting Invitation), B(email), E(SMS).

 

About “Meeting Invitation” (Option A)

In the ServiceNow books for Washington they clam:  3 methods listed: Email, SMS, Meeting Invitation 

If anyone can show me documentation in the Xanadu eBook or on the SN Documentation site that shows option A is valid please share because what I see, it talks about Browser Pop-ups (In-platform notification). 

[Bhuvan]

@sme4hire 

Answer should be BCE

Email, browser popups and sms are definitely notification methods to alert users on generation of events that concern them. Meeting invitation is used to organise a catchup or MIM notifications but not necessary fall under event generated notifications.

If this helped to answer your query, please mark it  helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@sme4hire 

Did you get a chance to review this ?

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Nikhil Bajaj9]

Hi @sme4hire ,

Check this Screenshot:-

So if we are talking about Notification Types- Then Email and Meeting Invitations are the notification Types. But in Question -It is asking about Notification Methods so Mehtods  are - Email, SMS and Popups.