How to Disable All Notifications after Full Clone to Dev Instance

[Renee-17]

We performed a full clone to our Dev Instance.  I'd like to know what our options are for disabling Notifications for all users.  I know an individual user can make a change from their Preferences, but I want to perform either (1) an instance wide shutdown of Notifications or (2) Restrict a Select Set of Users from sending Notifications.

1. Is there a system parameter that can be set?
2. I saw a post regarding changing the Notification field in sys_user.  I want to confirm that if the Notification field is set to Disable for a user, then this Disables Notifications/Emails to that user.

Thanks in advance for any insight you can shed on this topic.

[Jaspal Singh · Accepted solution]

Hi Renee,

Once cloned ServiceNow will get the system properties for sending mail disabled automatically for the target instance.

1. Is there a system parameter that can be set? -- Yes
2. I saw a post regarding changing the Notification field in sys_user.  I want to confirm that if the Notification field is set to Disable for a user, then this Disables Notifications/Emails to that user. -- That's correct. You can perform this action as bulk update.

[Dr Atul G- LNG]

Hi @Renee-17 

Do you want to stop all notification for time period, the disable email properties but in this case as soon as you enable it email wll go out. 

[Renee-17]

Just to make sure I'm understanding your response....Are you saying that if I change the Notification field from "Enable" to "Disable" in sys_users for a given set of users, it will stop notifications from being sent to those users?

[Dr Atul G- LNG]

Hi @Renee-17 

(1) an instance wide shutdown of Notifications

I am referring instance wise, if you disable this or if you don't want to disable, add a single email address so that all email will go to that email id not  to individuals.

[Renee-17]

Do I have to enable email sending in order to receive all emails to the test email account(s) that are listed?