CSA exam - voucher expired
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01-27-2025 06:01 AM
I'm very new to ServiceNow. I have completed System Administrator course and I got a voucher last year but it got expired now and I want to take the test now. I'm unable to book the date for exam on Webassessor as it is saying that I need a voucher. How should I get one?
Kindly help me understand the process and the concept of voucher
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01-27-2025 06:20 AM
Hi @tejav2727
You need to go through the training again and then you will get voucher. You need to pay as well if you are not working with partner company.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-27-2025 01:25 PM
Hi @tejav2727 ,
When your voucher has expired, then the only option is to take the training once again, and by that obtain a new voucher.
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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01-27-2025 01:33 PM
Hi @tejav2727
The expiry date of some vouchers issued last year was extended to compensate for this month's exam black-out window. So be sure to actually enter your existing voucher code into Webassessors, just to check if it's been extended. Do it quickly, though, because I think the extensions end this month.
Otherwise, as @AndersBGS and @Dr Atul G- LNG have said, your only option is to enrol in the course again.