Resolved! Is User's Last Login date updated when the user directly approves things by email?
I would like to know whether the last login is updated when an user approves something directly through email (without loging).Thanks in advance.
Forum Posts
Paste Option Missing in Email Compose (Screen Shots attached)
Hello Everyone, We recently upgraded to Tokyo and one of our users noticed that the paste option is missing when composing an email from an incident. The norm was they would right-click in the body and select paste but only an option to link now appe...
Need to have specific date in a month conditions on a report that runs every month
I have a reporting requirement where I want to report on approvals within specific dates every month. The requirement is to run the report on the 8th of the month and include items with an approved date from the 22nd of the prior months to the 8th o...
Resolved! Help in PA indicators and PA Widget setup
Hi, i have very little experience in Performance Analytics.We have a requirement to create a 1 PA widget in Dashboard containing KPI in Idea table checking whether customers A, B, C (Customer is a reference field in Idea table that is populated by ...
Incident Response Time
Have an SLA/Metrics question: The ServiceNow Incident table, out of the box, records the Business Duration of an Incident, making it possible to create a report showing an average using that field. (Mean Time to Resolve/MTTR) Does SNOW, out of the ...
How to copy a watermark
I am trying to copy a watermark from an existing incident email and move it to a "reply" email I want to send in. I am trying to fake the system that I am responding to an email as my company doesn't want to enable outgoing emails for sub production ...
How to disable Auto-upgrading of SNOW instance
Hi, How can we disable an auto-upgrading of a SNOW instance? Also, is there a way to downgrade an instance from Tokyo to San Diego ? We have a SNOW instance that got auto-upgraded to Tokyo release while our Apps were certified on San Diego release a...
Need help in Performance Analytics get percentage of ticket created in a month
Hi, All.We just installed our PA this week and i am still learning how to setup KPII have a requirement to create a KPI in Idea Table in GRC application capturing whether 4 IDEA records per month per client has been submitted, they wanted this repre...
Resolved! How to log history of manager change for user records
How do you enable an audit trail of changes to the Manager field for records in the sys_user table?
Resolved! Need multiple authentication methods
We are reviewing requirements for a custom app that would have both internal corporate users and external users that are not affiliated with our company. Corporate users would authenticate via SSO from azure AD. We would like to allow external user...
Is it possible to have different prefixes on the same table?
Basically just the title, my company would like to use specifically the Knowledge base, but possibly some other tables, for a few different things that they would like to have different prefixing, similar to our old tool. So for example, with the kno...
Resolved! Emails sent to ticket visible for end user in the customer service portal
Hi,Has anyone solved how to make emails sent to ticket visible for the end user in the customer service portal?The end users cannot see the emails they have sent from the portal, only the comments they have posted and the customer visible comments po...
client script, show/hide section
On my customtable form i have field subcategory (choice), choices are desktop, laptop, tab, printers, mobile. and i have created sections for all that choices separately. so if i select desktop only desktop section should be visible, like this for ev...
Resolved! why incidents are not created after generating alert(alert management rule)
why incidents are not created after generating alert
Resolved! API to query application data from CMDB
Hello,We would like the ability to query the CMDB for a couple of attributes from the application table.Which API should be used for this, and what resources are available for some sample queries, etc?Many thanks in advance for your help.
