We need a report on who has approved a list of changes
We are looking to get a report on who the approvers are, for a given list of changes. The change list is derived from filtering on a set of Assignment groups and Planned Start dates
Forum Posts
Populate Requested for on the Request from Business rule
Hi folks, I have a catalog item. So, when the catalog item is submitted, a request will be created.There are two variables in the catalog item.Requested for and Company. So, once the item is submitted, I want to populate the Requested for on the requ...
ServiceNow API connection to Azure Synapse Analytics
Hi all, Im looking for some advice please. We are trying to connect our ServiceNow instance with Azure Synapse Analytics. We have created a user within the SN instance and added the following roles: personalize_dictionaryitilrest_api_explorer_ _ _ _ ...
Resolved! Inbound action rules generating two incidents instead of one
Hey Guys, We have an inbound action set up to create incidents and I just set up a new actions to capture emails containing set of words and make those incidents high priority ones. Problem is, both my inbound action rules are running at the same ti...
User's roles does not show up in User table
Hello, so I'm new to the Service Now platform and I'm not sure why this is happening. I created a new user in the sys_user table, and I set his role as ITIL, but in the sys_user table, when I search up the user, his role doesn't appear in the Roles f...
Set Max Universal Capacity For a Group
Hi,I need to set the Max Universal Capacity for a group but, using the UI, it seems that I have to select the members of the group who the limit applies to. This means that whenever someone joins the group we have to remember to add them to the list ...
Resolved! Next Experience UI - Search within "All" menu
Hello Guys, We are preparing our users for the new UI and by testing it we found that if the user wants to search within the "All" menu for something that was saved as a "Favorites", then it can be found only if you create OOTB favorites without adju...
Send a reminder notification in Snow
Hi all, When a RITM is pending approval for more than 7 days, I want to trigger a notification to the approver saying, RITM001478 is pending your approval. I want to send this notification once every 3 days until it gets approved. Can someone help me...
Resolved! How to search from a sys_id
I have an error that is giving me a sys_id , though I do not know what the record is tied to the sys_id.How can you search with a sys_id? Thank you,M
Resolved! ACL deny read on single record
I'm trying to simply deny read access to a record on the cmdb_ci. But not even puting answer = false; on the script area is restricting access to users...Any ideas on what I'm doing wrongThis is the ACLBut any ITIL user is having access to the record...
Flow Designer / Integration Hub: escaped absolute path not valid
I've built a Flow action to connect two ServiceNow instances and implement a GET request. I'm pretty sure I followed all the steps as required but I keep getting the following error: escaped absolute path not valid.What am I missing or doing wrong he...
Resolved! How to change the service catalog tile from creating a request to a link
Hi, Since we implemented Self Service Password Reset we no longer need the tile which creates a request to change the password.How can I use the same tile in the service catalog but now when the user clicks the tile it will redirect to the KB article...
Resolved! Active Directory Account Management from ServiceNow
Hello, We have the orchestration module of ServiceNow. Currently we create AD accounts manually, however we would like to improve this. I'm looking at possible solutions and wondered whether ServiceNow can perform AD orchestration natively or whether...
Resolved! Auto populate Manager in reference field
Hi,How can I auto populate a reference variable in a catalog Item field using a Catalog client script? I want to display the manager of the current logged user.I already managed to display the current logged user info. This is the begining of the scr...
How do I tell how many SPM licenses we are using?
Is there an easy way I can tell how many licenses we are currently using for Demand Management? I have an itil role count indicator on my homepage for knowing how many of these licenses we are using, but since the SPM licenses are based on a couple d...
