I am trying to install an application for virtual agent but i get a popup saying "needs permission to access resources in your organization that only an admin can grant. Please ask an admin to grant permission to this app before you can use it." But ...
Hi, I need help with lab 4.1, page 202 of the book, I created an article by importing a word document but then is asking to 'approve article for publishing, define, apply and test user criteria on the knowledge base" I am stuck, cant find the articl...
I am facing a weird issue with my instance. I have an admin role. Suddenly what happened don't know that I am not able to add an admin role to new users and at the same time not able to remove the admin role from the existing users. Even I have check...
The problem is the following, in the development instance I created a table to use it in an import set (instead of creating it directly when configuring the import set) in such a way that I created a series of ACLs which I don't want and comparing wi...
Hi, I need your help on Lab 4.2, Page 216 in the book, part 7 says: 'Go to Bud Richman's user account and grant him the catalog_admin role". I went to All > Users> then looked at the list and could not find his name on the list, what do I do? He must...
We have the following requirements for enhancement for Transform map process. I already draft a script but it is not working as expected. Please see problem occurred below under Script Output Problems. Please also check the attached files that I'm ...
We are receiving a file via email which is updating our location table.Periodically a value needs to be updated to be empty So say our fields were: Name, Address 1, Address 2, City, State, Zip, Contract due, Contract renewal state Values on day 1:Nam...
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Hi, we have a field on our incidents called 'release date'. This is supposed to be filled in with a date in the future when a ticket is put 'on hold'. The ticket should then automatically come off hold on that date. I have setup a scheduled job to do...
Hello, I hope everyone is doing well. I have a query concerning the transfer of a dashboard containing all its widgets from one instance to another. I do performance analytics in a development environment, and the administrators are assisting me in ...
Hi all, I am in the middle of creating a new custom survey for a new department. In the past other groups have used a survey with trigger on sc_request table. For this new custom survey I am triggering from sc_task table. I noticed in testing that w...
Hi I imported few xml files using import xml. I had to import them to acc but i imported them to prod by mistake. Is there any way to revert those changes. Your help will be much appreciated
I created my own business rule to copy the approval or rejection comment onto the request so that it displays in the activity stream. Upon testing, I am noticing that there is a system generated comment that displays the rejection comment in a strang...
How can I change the footer color in my ESC portal.
Breakdown source filter on dashboard is not working on task_sla table, it is working as expected for task & Incident table. please help to troubleshoot this issue.In the above snapshot, if you see assignment group breakdown is working as expected on ...
