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Resolved! Employee Center - Customizing Welcome Message

Hi All,  We are trying to configure our employee center, as you can see the below is the default OOTB:Is it at all possible to adjust this so that it would say "Hello, [LOGGED IN USER NAME]. How can we help?". Something that looks like the below:Than...

MichaelCreatura_0-1678895337438.png MichaelCreatura_1-1678895398158.png

Employee Center - Quick Links Widget Size

Hi All, Wondering if you can assist, on our Employee Center we have created a 'Technology' topic for all things IT.As part of this, we would like to add two 'quick links' to the users 'My Incidents' and 'My Requests' (the reason for using quick links...

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Resolved! How to remove graphic when no records found

Our support desk uses a dashboard to access and update their incidents.  When no incidents are available in a particular queue the widget defaults to an image with the caption No Records to Display (see below) Is there a way to remove that default im...

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Meshia by Kilo Guru
  • 920 Views
  • 1 replies
  • 0 helpfuls

Edit Button on related list

Hello together Maybe someone here can explain me the logic of the edit button in a one 2 many OOB related list (have read x articles about it but definitely don't understand it). I have added the related list "Change Request Parent" in the table chan...

How to auto set user timezone based on location value?

We sync user account from AD to ServiceNow but it does contain timezone data. We do have value for field Location that has timezone set. Is there a way to auto set user timezone based on the Location set for the user? Thanks in advance.

Chin4 by Tera Expert
  • 1559 Views
  • 6 replies
  • 1 helpfuls

Resolved! Allocated space in ServiceNow

I have a client who would like to include videos within their knowledge articles. It is not my recommendation that they do and suggested a link in the article to an external source. How much space are you allocated in ServiceNow? How can you check wh...

Resolved! flow designer - how send email after x amount of time has passed

If I have a flow that has two consecutive sc_tasks and the first one has customer visible mandatory date select, when the work will be scheduled, before the first task can be closed. The second task is opened once the first is closed.Since agents som...

Jori by Giga Guru
  • 857 Views
  • 1 replies
  • 0 helpfuls

Is Hermes Messaging Service available in PDI ?

As per the ServiceNow documentation , I am trying to activate The Hermes Messaging Service in my PDI but unable to do so. Is it not available for PDI ? The plugin itself not visible.. can some one from ServiceNow confirm ? Hermes Messaging Service (s...

Arunava1 by Tera Contributor
  • 733 Views
  • 3 replies
  • 1 helpfuls

Export Sets - Delimiter change

Hello, For Export Sets, is there a way to change the delimiter from comma to a different character like a pipe?   Thank you,

Eric148 by Tera Guru
  • 648 Views
  • 3 replies
  • 0 helpfuls