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08-12-2026 02:07 AM
We have a catalog item that used a variable custom widget.
variable name
The other one is when select New Automation, that's when it will appear.
variable name
This is the widget HTML and controller for the automation type
There is the variable 'automation' in the controller.
When select New automation then click 'An existing manual process', the widget is still there and the fields for that selection.
But then when select New automation then click 'A new automation idea', the widget is gone.
Solved! Go to Solution.
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08-14-2026 01:28 AM
I already figured this out. It's the UI Policy I created. I fixed the UI policy.
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08-12-2026 03:08 AM
images are not clear.
what's your business requirement here?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-12-2026 11:12 PM
Widget went missing when select New automation then click 'A new automation idea'
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08-12-2026 11:41 PM
sorry but images are still not clear.
what type of form is this? looks to be heavily customized with widgets used with custom variable
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-13-2026 12:35 AM
This is a catalog item and use variable custom widget
