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3 weeks ago
We have a catalog item that used a variable custom widget.
variable name
The other one is when select New Automation, that's when it will appear.
variable name
This is the widget HTML and controller for the automation type
There is the variable 'automation' in the controller.
When select New automation then click 'An existing manual process', the widget is still there and the fields for that selection.
But then when select New automation then click 'A new automation idea', the widget is gone.
Solved! Go to Solution.
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3 weeks ago
I already figured this out. It's the UI Policy I created. I fixed the UI policy.
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3 weeks ago
then how is the show/hide logic working.
we don't know how that's being handled
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
I also created a variable that has the same value to the widget.
This variable is hidden in catalog item view.
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3 weeks ago
very difficult to debug and solve this without actual instance access and details
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
I already figured this out. It's the UI Policy I created. I fixed the UI policy.