Discovery of Uninstalled Software

[Megan Barber]

We use SCCM and ServiceNow discovery and are finding that installation records for software that has been uninstalled are still remaining in our install table, but only from ServiceNow discovery. This is causing us to be out of compliance in SAM P for software that has been uninstalled over a year prior. Usually an installation record has discovery from both, but when uninstalled, the SCCM discovery record is no longer there, as pictured in my attachment.

We checked the sys_properties.list table for the sam.install_deletion_deadline property, but it doesn't exist. The only ServiceNow documentation and can only find reference to this with older versions (Istanbul) and newer versions (Utah), but we are on San Diego. Should we have this property? If so, can we add it ourselves and how should we set it up?

[Daniel Borkowi1]

Hi @Megan Barber , OOTB Discovery doesn't delete anything. But you can build a script which deletes Software when most recent discovery timestamp is too old. OR you follow this https://docs.servicenow.com/en-US/bundle/utah-it-asset-management/page/product/software-asset-manage....

Greets Daniel

[Parul Chaudhary]

Hi @Megan Barber ,

I found this article from Srinivas and this might help you :

Understanding the inner details of software instal... - ServiceNow Community

Thank you,

Parul