Hi, a client of mine had configured OCS and is using the reminder email with a download link that allows agents to download their calendars using the ics files. There is a particular shift (cmn_rota) record that is problematic. It somehow downloads a...
When you first started your ServiceNow journey what were some of your best practices or what are some things you learned along the way that could help others?
I have a catalog item about recordings exception. It has variables Length of exception, Exception start date and Exception expiration date.Once approved it will create a ctask. Then if Exception expiration date is about to expire (15 days before the ...
Hi, I was looking for best practices around working on routine tasks and using a VTB for this. These wouldnt be tasks from requests or incidents (i dont think but open to suggestions) but this would be things like say we have 50 computers that we ne...
So I am almost done with the Nxtgen program and I am literally jumping the guns and asking this. We will be doing capstone project coming week I think. My Question is when I go to my PDI I do not see incident management or other modules . Its a blank...
I would like to hide the button from the screen after clicking the preview button below. I would like to hide all of the buttons highlighted in yellow below.Is this possible?
Is it possible to delete the values marked in yellow below? I register values in the "Attached knowledge" field by clicking the button highlighted in yellow below.If I click it by mistake, I would like to delete the value. Is this possible?
Need to check if a catalog variable exist or not via Business Rule from Requested Item table. Any suggestion please
Calling script include from UI page "Attachments" Parameters were passed on the call, but an issue occurred where the parameters were not accepted within the script include. I have never failed to link parameters from a client-side script to a server...
I'm taking the ServiceNow Administrator course. My lab instance got terminated and now I have to repeat all the lab works. Is there any way to retrieve that expired/terminated lab instance?
Some time in the past few days the default view in the list layout for the CHG table was changed and some users were only able to see a few columns(if they were using the default view) without reconfiguring the list for the default view. Is there an ...
Hi, I wanted to ask those who were able to ace the CSA exam, what are some of the best tips and resources that you might recommend?Thanks in advance.
When I set up an extended field for a column on the list screen, it becomes field name + extended table name.Is there any way to hide this extended table name as I want only the field name?
Hi All, I have specific, high-impact CI Classes that are marked as Principal in the CI Class Manager. Can the CMDB Hierarchy filter on the CMDB Dashboard be limited to these classes (or any of my choosing)? According to the section Class view in the...
It states that the standard template cannot be deactivated, can it be disabled or hidden somehow?I'm on the newer version. I have looked at these articles but could not.https://www.servicenow.com/community/developer-forum/disable-standard-knowledge-t...