One PDI integration with another
Hi everyone,I'm new to ServiceNow and I've been assigned my first task to integrate one PDI with another. I'm excited to get started! Please guide me through the process.
Forum Posts
Checking your Instance Size - Quick Tip
There are a number of ways of doing this and you forget where to do this every time you are asked to check it You can find it under Application Usage Overview > Primary DB size (MB), but by far the quickest and easiest method is: ua_instance_state....
ServiceNow PowerShell Module
Hey all, I am a sys admin on my company's VMware and Infrastructure team (I do not manage our ServiceNow instance at all, I'm just an end user). I need to write some scripts for VMware automation that reads data from ServiceNow requests. VMware h...
Find All Users With Backend Access
How can I list out all users with backend access to our instance, not just the Service Portal? I can run a report for specific roles such as ITIL or Admin, but there are many more roles that allow backend access, even if it's just read/view access.
Resolved! Reopen Case
Hello Community, Is there a way to reopen a case once it has been cancelled?
RETIRED - ServiceNow Administration Fundamentals On Demand
Hello, I had started this on demand course ServiceNow Administration Fundamentals On Demand, some time ago but now it seems that is retired. This means that I need to restart it again? thank you
Resolved! RITM to create a Story
Hi, I receive a requirement that when the RITM is approved, it will create a story.This is the workflow of the catalog item and I am planning to add run script to create story.Is this possible? Anyone can help with the script?
service-nw.com Domain
Can anyone advise on the domain service-nw.com? Is this related to/used by ServiceNow in any way? Looking at the domain registrar information I can see that this is quite an old registration (2018) and does not have similarities to the genuine serv...
Best ways to prepare for the CSA exam
I hope you're all doing well. I'm reaching out today because I have a significant challenge ahead of me - the CSA exam. As many of you may already know, this exam is no piece of cake, and I want to be thoroughly prepared to give it my best shot.That'...
How To Track All Users That Viewed Specific Records
How can a report be generated to show all the users who viewed a specific record within our instance? Even if they didn't add notes, or altered the record (which would add to the activity), how can I build a list of any user who simply looked at the ...
Resolved! Make field Read only in the list view
Hello all, I have a requirement, in a list view, I want to make a field (u_enable) editable to only one Assignment group, On the form view, I have written a UI policy to show the 'Enable' field and make it mandatory, if the Assignment Group is some a...
Live Chat Notifications Not Working
Hi, A few weeks ago we implemented Live Chat in our test environment and then tested it with a service desk agent. It was working as expected. They have started some more testing but they are no longer receiving notifications of a new chat. The chat ...
Resolved! How to clone a table
I want to duplicate a table with identical fields within the same instance.You can use the same fields with an extended table, but you don't want the child table's records to appear in the parent table.There are nearly 80 fields that I plan to create...
Resolved! Hide filters depending on the view
I would like to hide the filter on the list screen when a specific view is used.It is possible to omit the filter in the list control or control it by role, but is it possible to hide it depending on the view?
Resolved! Catalog Client Script Getting Null Value from Working Script Include.
I have a table that contains employee data by plant. When I select 'plant' on a catalog item form I want the QC Manager, Plant Accountant, and Shipping Manager fields to auto populate. My script include tests out correctly and returns the corre...
