How to remove/hide user preference "load Related List in classic form"

[Hima Pallela1]

To Improve the performance, we decided to default the user preference to load the related list to "After form loads". At the same time, we don't want the to user change these settings. 

Trying to find out what property controls the visibility of this option on the User Preference setting? Or Business rule is the only solution to prevent users from changing this setting from the default that the admin set?

#performance

#userpreferences

[Ravi Chandra_K]

Hello @Hima Pallela1 

Greetings!

Yes, you can do it via system property.

Navigate to User Administration > User Preferences.

Click the button New.

Fill out the form as follows:

name = glide.ui.related_list_timing 

Check System check box.

User= (this field must be left blank)

Value  = deferred 

Save.

You can refer support doc:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0695391#:~:text=Navigate%20to...

If my response helped please mark it correct and helpful.

Kind Regards,

Ravi Chandra.

[Hima Pallela1]

Hi Ravi,

I am aware of this. My question is how to hide that option altogether? Once I set the value to deferred, users can change it again, which I don't want.

[brandordu]

[I'm not answering your questions, just giving an alternative solution]

After a ServiceNow audit of performance, they recommended that we set that to load on demand and not with form or after form, so we just created a scheduled job to change it everyday. I found PowerUsers would reset it, but the common users didn't, resulting in a much lower number of those that do that on demand.