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Duplicate Group Names

TcKiddco
Tera Contributor

An attempt was made to create a new assignment group.   It was the first time such group name was initiated by me.  However, the error message received was "The group name is alrady in use, please create another group name." Is there a way I can find out who created this group name and when?   Also, is there a way to determine if the duplicate group name occurred because the first submission did not get completed prior to submitting for a second time around the same group name?   

 

Also, the error message receive is misspelling the word "already".  The screen shot shows "alrady" and it should be "already". 

2 ACCEPTED SOLUTIONS

@TcKiddco 

sys_created_by -> maint, admin or glide.maint or created very much earlier means it came with the instance

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

@TcKiddco, the "System" value indicates that the assignment group was created by a System Administrator. This means the group name you’re trying to use already exists, created by someone with the admin role. You can either delete the existing group and create a new one, or best practice would be to update the existing group with the configurations you intended to add to your new group from portal. 

 

@TcKiddco ,If this solution helps, please mark it as accepted and helpful so others can benefit as well.

Best Regards,
Saurabh V.

View solution in original post

8 REPLIES 8

anurampalli
Tera Contributor

Hi

 

How did you try to create the group?

A new record manually in the sys_user_group table? If so, are there any business rules, UI Policies or client scripts interfering with the submit action?

 

 

That also explains the misspelled 'alrady'.

 

Best regards 

Anu

 

Bhavya11
Kilo Patron
Kilo Patron

Hi @TcKiddco ,

 

 

As per the screenshot you try create new group and getting error message as 'The group name is alrady in use, please create another group name'. that means your instance already has group with the same name. 

 

is there a way I can find out who created this group name and when? . No, who created a group and when, as this information is typically restricted to some user with user_admin role and admin role for security reasons.

 

to fix the misspell issue please contact administrative team to fix as enhancement for this particular item.

 

 

Thanks,

BK

 

 

Ankur Bawiskar
Tera Patron
Tera Patron

@TcKiddco 

there is some catalog client script running on your variable in catalog item which is doing the validation.

Identify that and update the spelling

To find who created that group

1) navigate to sys_user_group.LIST

2) search that group

3) check who is the sys_created_by user in the record

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

If "system" appears as the sys_created_by, does this imply the assignment group was established by the application itself based on predefined rules?