Duplicate Group Names
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yesterday
An attempt was made to create a new assignment group. It was the first time such group name was initiated by me. However, the error message received was "The group name is alrady in use, please create another group name." Is there a way I can find out who created this group name and when? Also, is there a way to determine if the duplicate group name occurred because the first submission did not get completed prior to submitting for a second time around the same group name?
Also, the error message receive is misspelling the word "already". The screen shot shows "alrady" and it should be "already".
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yesterday
Hi @TcKiddco ,
As per the screenshot you try create new group and getting error message as 'The group name is alrady in use, please create another group name'. that means your instance already has group with the same name.
is there a way I can find out who created this group name and when? . No, who created a group and when, as this information is typically restricted to some user with user_admin role and admin role for security reasons.
to fix the misspell issue please contact administrative team to fix as enhancement for this particular item.
Thanks,
BK
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yesterday
there is some catalog client script running on your variable in catalog item which is doing the validation.
Identify that and update the spelling
To find who created that group
1) navigate to sys_user_group.LIST
2) search that group
3) check who is the sys_created_by user in the record
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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yesterday - last edited yesterday
Hi @TcKiddco , You are creating the assignment group from portal. Now it is possible to see what group is created, when and who as well but this can be done by a person who has the "admin" role assigned to him. If you don't have that role it is not possible to find it out.
if you have the admin role then just navigate to the application navigator > groups > filter by name > personalize list to add field using gear icon "created by".
This way you can find the group name and who created it.
If this solution helped you Please Mark this solution as accepted and helpful as it will be helpful for other users as well.
Best Regards.
Saurabh V.