Duplicate Group Names

TcKiddco
Tera Contributor

An attempt was made to create a new assignment group.   It was the first time such group name was initiated by me.  However, the error message received was "The group name is alrady in use, please create another group name." Is there a way I can find out who created this group name and when?   Also, is there a way to determine if the duplicate group name occurred because the first submission did not get completed prior to submitting for a second time around the same group name?   

 

Also, the error message receive is misspelling the word "already".  The screen shot shows "alrady" and it should be "already". 

2 ACCEPTED SOLUTIONS

@TcKiddco 

sys_created_by -> maint, admin or glide.maint or created very much earlier means it came with the instance

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

@TcKiddco, the "System" value indicates that the assignment group was created by a System Administrator. This means the group name you’re trying to use already exists, created by someone with the admin role. You can either delete the existing group and create a new one, or best practice would be to update the existing group with the configurations you intended to add to your new group from portal. 

 

@TcKiddco ,If this solution helps, please mark it as accepted and helpful so others can benefit as well.

Best Regards,
Saurabh V.

View solution in original post

8 REPLIES 8

@TcKiddco 

sys_created_by -> maint, admin or glide.maint or created very much earlier means it came with the instance

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

svirkar420
Giga Guru

Hi @TcKiddco , You are creating the assignment group from portal. Now it is possible to see what group is created, when and who as well but this can be done by a person who has the "admin" role assigned to him. If you don't have that role it is not possible to find it out. 

if you have the admin role then just navigate to the application navigator > groups > filter by name > personalize list to add field using gear icon "created by".

This way you can find the group name and who created it.

svirkar420_0-1758089637295.png

 

If this solution helped you Please Mark this solution as accepted and helpful as it will be helpful for other users as well.
Best Regards.
Saurabh V.

 

TcKiddco
Tera Contributor

When the 'Created By' column is added, the value shows "system"?  So does this mean the system automatically created this assignment group through some type of rule?   

@TcKiddco, the "System" value indicates that the assignment group was created by a System Administrator. This means the group name you’re trying to use already exists, created by someone with the admin role. You can either delete the existing group and create a new one, or best practice would be to update the existing group with the configurations you intended to add to your new group from portal. 

 

@TcKiddco ,If this solution helps, please mark it as accepted and helpful so others can benefit as well.

Best Regards,
Saurabh V.