Enable Dot Walking for users when personalizing

[smacleod]

I need to grant all (or many) of my high-level users the ability to add any column they need from any related record to their list view without me having to add it to the list view for them, especially when it would only be relevant for a handful of users. We were able to do this in every previous system we used and it is baffling that ServiceNow does not allow users to add (FOR EXAMPLE): the assigned user's department field to the computer list without me having to make the field default for everyone.

Is there a setting somewhere that I am missing!?

[smacleod]

say... a user for a single export needs to add a custom field from the location an user is associated with. or they need to add the business unit from the assigned user. or the lease information from an asset tied to a CI item... honestly the list goes on. and that is just one user, I have a dozen more begging for this functionality, because we were able to do it in every other system we used before this. 

[Brad Bowman · Accepted solution]

While this is a system limitation for a list view, users can create a report that contains dot-walked fields, then click-through to access the record, or export the contents, so it's a shift in approach from list view to report for this functionality.

[Alan Akins]

My gut response is a report, just like Brad earlier. That's the interface meant for bringing in data from referenced tables. The basic table is built primarily to provide only that: a view of the data in this table. Outside of that, reporting is the standard ServiceNow offering.

In my org, for my power users that want this in list view, I just teach them how to add the dot walk field by using the browser Inspect option and edit the DOM of the page when in the personalize list modal dialog.