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10-10-2025 09:33 AM
I have 20 years of software testing expertise in the oil and gas domain (mostly manual, and some automation). I would like to enter the ServiceNow platform. How should I go about this? Thank in advace!
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10-10-2025 12:10 PM
Hi @RukminiP
The basic would be start learning, and think about what your aspiration is. There are many ServiceNow processionals in the market, so what should make you stand out? Why should a company choose you?
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10-11-2025 09:58 AM
Hi @RukminiP
The best way to begin is by enrolling in ServiceNow University courses, which provide structured learning paths for all skill levels.
As a first step, you should set up your Personal Developer Instance (PDI) to get hands-on experience. You can request a PDI through the official ServiceNow Developer Site: Home | ServiceNow Developers
Guide: Guides | ServiceNow Developers To understand more about "PDI"
Go through following:
1. ServiceNow University: ServiceNow University | ServiceNow"
2. Product Documentation: Product Documentation | ServiceNow
3. YouTube channels: https://youtu.be/PmA7Iter2uU?si=3R8zVr6lWyCeZe3p
4. ServiceNow Community: https://www.servicenow.com/community/
Once you’ve gained foundational knowledge and hands-on experience with a PDI, you can pursue the CSA (Certified System Administrator) certification. It validates your understanding of the platform's core functionalities and administration
Beyond CSA, ServiceNow offers multiple certification tracks (like CAD, CIS-ITSM, CSM, HRSD, and more) to deepen your expertise based on your role and career goals.
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If my response solves your query, please marked helpful by selecting accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna
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10-10-2025 12:10 PM
Hi @RukminiP
The basic would be start learning, and think about what your aspiration is. There are many ServiceNow processionals in the market, so what should make you stand out? Why should a company choose you?
- Mark as New
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10-11-2025 09:58 AM
Hi @RukminiP
The best way to begin is by enrolling in ServiceNow University courses, which provide structured learning paths for all skill levels.
As a first step, you should set up your Personal Developer Instance (PDI) to get hands-on experience. You can request a PDI through the official ServiceNow Developer Site: Home | ServiceNow Developers
Guide: Guides | ServiceNow Developers To understand more about "PDI"
Go through following:
1. ServiceNow University: ServiceNow University | ServiceNow"
2. Product Documentation: Product Documentation | ServiceNow
3. YouTube channels: https://youtu.be/PmA7Iter2uU?si=3R8zVr6lWyCeZe3p
4. ServiceNow Community: https://www.servicenow.com/community/
Once you’ve gained foundational knowledge and hands-on experience with a PDI, you can pursue the CSA (Certified System Administrator) certification. It validates your understanding of the platform's core functionalities and administration
Beyond CSA, ServiceNow offers multiple certification tracks (like CAD, CIS-ITSM, CSM, HRSD, and more) to deepen your expertise based on your role and career goals.
-------------------------------------------------------------------------------------------------------------------------------------------
If my response solves your query, please marked helpful by selecting accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna
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10-12-2025 10:17 AM
Thanks, this was helpful.