Explain the carrier journey of service Now System Administrator from beginner to expert level.

[KrishnaMohan]

@robguimarae 

Check below link for servicenow career journey 

https://learning.servicenow.com/lxp/en/pages/career-journey?id=journey

1. Beginner Level (Entry-Level Administrator)

Focus: Learn the basics of ServiceNow and core administration tasks.

• Skills to Develop:
  • Understanding ServiceNow architecture and navigation
  • User and group management
  • Basic configuration (forms, lists, tables)
  • Managing incidents, problems, and changes
• Certifications:
  • ServiceNow Certified System Administrator (CSA) – your first milestone
• Typical Roles:
  • Junior ServiceNow Administrator
• Experience: 0–1 year

---

2. Intermediate Level (Advanced Administrator / Developer)

Focus: Move beyond basic administration into scripting and customization.

• Skills to Develop:
  • Client and server-side scripting (JavaScript, Glide API)
  • Business rules, UI policies, and workflows
  • Integration basics (REST, SOAP)
  • Reporting and dashboards
• Certifications:
  • ServiceNow Certified Application Developer (CAD)
• Typical Roles:
  • ServiceNow Administrator / Developer
• Experience: 1–3 years

---

3. Specialist Level

Focus: Specialize in one or more ServiceNow modules.

• Skills to Develop:
  • ITSM, ITOM, HRSD, CSM, or SecOps.... modules
  • Advanced integrations and automation
  • Performance analytics
• Certifications:
  • Module-specific certifications (e.g., ITSM Implementation Specialist)
• Typical Roles:
  • ServiceNow Specialist / Implementation Consultant
• Experience: 3–5 years

---

4. Expert Level (Architect / Lead)

Focus: Design and govern enterprise-scale ServiceNow solutions.

• Skills to Develop:
  • Solution architecture and platform governance
  • Advanced integrations and orchestration
  • Security and compliance
  • Leadership and project management
• Certifications:
  • ServiceNow Certified Technical Architect
• Typical Roles:
  • ServiceNow Architect / Platform Owner
• Experience: 5+ years

If this helped to answer your query, please mark it helpful & accept the solution.
Thanks!
Krishnamohan