First Post

[trevorodle]

Hey everyone 👋, I’m just getting started on the sysadmin path and always thought it’d be a natural fit for me. I’d love to hear what you all wish you knew when you were starting out.

What are the must-learn skills or habits that helped you the most early in your sysadmin journey?

[GlideFather]

Hi @trevorodle,

Welcome aboard the Platform of platforms! 👋 🚀

Let me share some resources that you might find helpful:

ServiceNow University  🎓 🧠 📚

• Get Started with ServiceNow University
• Collect badges and points to improve your rank.
• most of the content is free, but something - absolute minority - is paid,
• Enrol to Welcome to ServiceNow training and complete it then get your first cert 🏆(but hey I must warn you it’s addictive!)
• Active Learning: Are You Ready For FUNdamentals? 
• What next? Check Career Journeys and Learning Path for inspiration.
• Usually, the very first mainline certificate to take is Certified System Administrator (CSA), a must for pretty much any role in the whole ServiceNow ecosystem.

Developer Portal 💻 🛠️ 🌐 

Request your PDI (Personal Developer Instance) here to master your newly gained knowledge. 

• PDI is your own ServiceNow platform without a worry that you break something,
• except of AI and few more features you can try more or less everything on your own for free!
• Check the top menu for Documentations, Guides, Glossary and Connections.

At the ServiceNow University you collect points, badges, (micro-)certifications and you earn your ranking

The Developer portal is for further practice and technical references, the reward is that knowledge what you will take from that

🤝 Build your network of contacts to see interesting posts and events on LinkedIn, there are amazing creators and groups to learn even more.

Godspeed on your learning journey! 🤞💪

[Nikhil Bajaj9]

Hi @trevorodle ,

Welcome to servicenow community. Happy leanring. As you said that you have started your Admin journey so i am assuming that you already complete "Welcome to servicenow" Course and "Welcome to servicenow" Micro certification. I hope now you are on "Servicenow Admin fundamentals" journey. 

Must Learn - 1) Core features of platforms (How to work on lists, Forms, Content menus, Shortcuts, Table Maagement, SN Artitecture, User, Roles, Groups, Catalogs, Order Guide, Record producers, reporting etc etc)

2) At least one module Processes - ITSM (Incident, Problem, Change, Knowldege etc)

3) Introduction of Scripting, Update sets etc

Habbit - 1) Every day disciplined learning at least 60-90 Minutes.

2) Check different youtube channels regarding Servicenow. ex:- Learn&GrowwithAtulG channel , SAASwithServiceNow, BasicoServiceNow channel

3) Read different posts on linkedin and other platform related to servicenow to understand whats going on in market and in tool.

If my answer helped you, please mark it - solution accpeted.

Regards,

Nikhil Bajaj

[Dr Atul G- LNG]

Hi @trevorodle 

Welcome to this dedicated space tailored just for you, where you can connect with peers, express your ideas, and deepen your understanding of ServiceNow.

We're here to assist with any questions you may have, and we extend a warm welcome to the ServiceNow Community. Embrace the community spirit, fostering learning and growth together. Share your knowledge, seek answers, and contribute to discussions. You're now part of a vibrant community where continuous learning and collective growth are encouraged.

If you're ready to take the next step in your professional journey within domains like Administration, Development, Business Analysis, or Project Management, consider registering on Now Learning to embark on this enriching experience.

Few good resources:

https://developer.servicenow.com/dev.do#!/learn
https://nowlearning.servicenow.com/lxp/en/pages/servicenow
https://www.youtube.com/@ServiceNowDevProgram
https://www.youtube.com/@ServiceNowCommunity
https://www.youtube.com/@NOWsupport

or follow me , on my YouTube channel

https://www.youtube.com/@LearnNGrowTogetherwithAtulG

Join me on telegram https://t.me/learngrow_servicenow Join me on WhatsApp (BA / BPC Learning Group) https://chat.whatsapp.com/GONmmppyF3H7NWA0sRpMcq

[Dr Atul G- LNG]

Hi @trevorodle 

As a ServiceNow trainer, I’m happy to share my thoughts on this. The CSA exam may look easy, but it’s not as simple as it seems. To clear the CSA, the first and foremost requirement is dedication. Make sure your basic concepts are clear. Spend time reading the material word by word, understand the purpose behind each concept, and then practice the labs—don’t just rush through them.

Take your time: complete one chapter a day and do the related labs. It’s all about consistent learning. The theory might feel easy, but you’ll only gain practical understanding by doing the labs. Follow the official training and don’t rely on dumps for the exam. The eBook and training are the most reliable sources of truth for CSA preparation.

Never feel ashamed to ask questions if you’re stuck. The more you ask, the clearer your fundamentals will become. Wishing you good luck, mate!

https://youtu.be/60KXCXXHW7M