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‎04-22-2025 04:02 AM
(XANADU Patch 😎 In flow designer, after modifying an existing working flow, it is saving but not activating, it gives the error:
INVALID_CHARACTER_ERR: An invalid or illegal XML character is specified
There is no custom actions or scripts used, only OOB actions like asking for approval, updating record and sub-flow etc.
And after removing the change to make it as before, it still giving the same error and not activating.
I checked almost everything, it is for this flow only, activating on test instance without any error, tried clearing cache.
Solved! Go to Solution.
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‎04-30-2025 01:43 PM
There is a Problem record for this but its not published yet so SN knows there is an issue. A work around is to copy the flow which is not ideal. Just from what I gather it is an issue with the v1 to v2 conversion. Hopefully they publish it with a fix soon.
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‎04-22-2025 04:04 AM
Edit: XANADU Patch 7
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‎04-22-2025 04:11 AM
Hi @dhruvajmera
Try to repair the flow designer plugin.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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‎04-22-2025 04:26 AM
share your flow steps screenshots
Try adding the steps again after removing them 1 by 1.
check these points
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎04-22-2025 04:49 AM
Without showing what you did, it is impossible for us to assist on this. Go back to the old version of the flow and make the changes again, activating the flow after each update, so you know where it is going wrong.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark